**About KB Home** KB Home is one of the largest and most recognized homebuilders in the United States and has built over 670,000 quality homes in our 65 plus year history. Today, KB Home operates in 47 markets from coast to coast. At KB Home, people are our foundation. We build strong, personal relationships with our customers to ensure they have a real partner in the homebuying process. Our employees are the heart and soul of our company and are driven by a shared culture of customer obsession guided by our focus on sustainability providing a beneficial impact on the world. When you join KB Home, you become part of a team that is passionate about making the dream of homeownership a reality for families across America. **Come be a part of our team!** Learn more . **JOB SUMMARY:** Coordinate and handle new home sales leads generated from the internet and telephone inquiries. Will facilitate a customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with a new home community sales representatives. On occasion, will provide extra community sales coverage for New Home Sales Representatives on approved absences or assist with special events such as Grand Openings. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** **Internet & Telephone Lead Responses** + Respond quickly, accurately and persuasively to all telephone and electronic leads (email, social media, Live Chat) from various sources. The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours. + Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones. **Pre-qualifications & Appointments** + Qualify the lead based on individual preferences and product interest. + Conduct preliminary financial pre-qualifications for purchasing a home. + Adept at overcoming various sales objections and concerns. + Set and schedule appointments for on-site sales representatives. **Data Tracking** + Maintain database of leads with updated information and customer notes. + Track and report on conversion statistics. **External Events** + Contact real estate brokers and schedule presentations for New Home Sales Representatives to increase broker participation in KB communities. + Participate when needed at grand openings and community events. **Community Coverage** + Provide periodic back-up for new home community sales representatives during vacations/sick/personal days. **EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:** **Education/Certifications/Licenses** + High school degree or equivalent required + Associate or Bachelor's degree preferred **Experience** + Previous sales experience required using electronic modes of communication (on-line/telephone) + 1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs + Homebuilding industry experience preferred. Ideally in new home sales. **Knowledge, Skills & Abilities** + Ability to connect with people using various electronic modes of communication + Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly + Action oriented, with the drive to push leads to successful closure (appointment setting) + Proven ability of being customer centric by seeking solutions from the customer's perspective + Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. Other software experience preferred. **Work Requirements** + Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays + Local travel required 10% of time + This is currently a remote position but the candidate must live in the area to attend meetings in the divisional office as required. Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home. KB Home is an Equal Opportunity Employer. This position is being recruited by ManpowerGroup Talent Solutions RPO, on behalf of KB Home. Qualified candidates are encouraged to apply. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.