Job Title: Online Sport Support Consultant with German - Late shifts Job Description **WE ARE GROWING!** Our client is an industry leader in the GameTech sector. They are rapidly expanding across Europe and Latin America, operating in 16 markets with some of the most prominent brands, demonstrating a remarkable global reach and influence. **Your Typical Day:** + Provide support via calls, live chat, email, and social media, offering reliable advice for customer queries and platform navigation. + Act as a trusted advisor in the sports industry, addressing customer inquiries related to account setup, financial matters, technical issues, and more. + Ensure efficient resolution of customer issues across multiple communication channels. + Build sustainable relationships and trust with customers through open and interactive communication, ensuring their satisfaction. + Deliver exceptional service while adhering to company policies and procedures, maintaining high satisfaction levels. **What You Need:** + Fluency in German, both written and verbal + Good command of English, both written and verbal + Availability for training attendance Monday - Friday, 10-19 + Excellent communication skills + Interest in sports + Good typing and computer skills (MS Office applications) + Ability to explain complex concepts clearly and concisely **What You Can Expect from Us:** + Full time position with working hours from Monday to Sunday, 5 p.m. - 2 a.m. + Competitive salary and monthly performance-based bonus + Convenient office location, close to bus stations and the metro + Comprehensive initial training and onboarding (fully paid) + Continuous training and upskilling programs through Concentrix University + Professional Development and Career Navigation programs to support your career growth + Health and Wellbeing initiatives + Relocation support if needed (accommodation and travel expenses) + Additional benefits including Health and Life Insurance, Multisport card, Transport allowance, Bonuses for significant life events, Additional paid leave for education, Corporate discounts, Company events, and more! **Experience the Power of a Game-Changing Career:** Are you looking for what’s next? Join us, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries. We’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year. Send us your CV now to open the door to new career opportunities! We look forward to meeting you. Location: BGR Sofia - Advance Business Center Language Requirements: German Time Type: **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**