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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and highlight your experiences that directly relate to this position.

For accommodations or questions about this posting, please contact UMSI Human Resources at [email protected]. 

Job Summary

The Online Student Success Manager enhances student engagement and success for a global population of adult learners in an online environment. You will develop and manage strategic programs like academic success coaching, peer-to-peer learning groups, academic skills workshops, and early intervention initiatives. As a member of the Online Programs Team, this role is dedicated to enhancing the academic experience and outcomes for students enrolled in the online Master of Applied Data Science program.

You will grow in a hybrid, collaborative work environment, demonstrating a commitment to working with an accomplished and diverse population of students, faculty, and staff. This is a new position at UMSI and reports to the Associate Director of Online Programs. 

*This is a two-year term-limited position.

Who We Are

The School of Information is a progressive, interdisciplinary professional school that offers five academic programs. UMSI delivers innovative, elegant, and ethical solutions connecting people, information, and technology. The school was one of the first iSchools in the nation and is the premier institution studying and using technology to improve human-computer interactions. Our school mission is to create and share knowledge so that people will use information - with technology - to build a better world. For more information about UMSI, please visit our website.

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

Generous time off (Vacation, Holidays, Season Days, Family Leave)A retirement plan that provides two-for-one matching contributions after 12 months of eligible service, with immediate vestingMany choices for comprehensive health insuranceDental and vision insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expensesTuition support programResponsibilities*

Program Development and Management
 

Develop and manage academic support programs for online adult learners, including academic success coaching, peer-to-peer learning groups, and academic skills development workshops.Create and implement early intervention and outreach strategies for online learners facing academic challenges or needing additional support with technical skills. Collaborate with partners in Academic Programs and Student Life to define student success strategies and implement academic support programs.Collaborate with faculty to identify and support learners in course and program persistence.Evaluate and assess programs to ensure effectiveness and continuous improvement.
 

Academic Success Coaching
 

Provide academic success coaching for online learners through one-on-one appointments and group sessions.Support learners in creating goals and plans, developing individualized learning strategies, and navigating university resources.Develop and facilitate active learning sessions on topics such as time management, goal setting, learning strategies, and resource connection.

*You may oversee 1-5 temporary student employees.

Required Qualifications*Bachelor's degree or equivalent combination of education, certification, and experience in a related field.Two years experience in a related role coaching, advising, counseling, and coordinating programs for students.A history of establishing positive, respectful, and collaborative working relationships with a diverse population of students, staff, and faculty. Experience using data, including collecting, analyzing, and identifying trends, and making data-driven decisions.Work Schedule

Punctual and regular attendance is required. May require working during non-business hours and on weekends.

Work Locations

May require travel to multiple locations on and off campus. The main office workspace for this position is located in the UMSI Collegian Building.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

*Note: Visa sponsorship is not available for this position.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks.  Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.