Welcome page Returning Candidate? Log back in! Onsite Coordinator - Lab Operations Job Locations US-MA-Milford ID 2024-4503 Overview

Who we are—

 

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

 

Here’s what Transcat has to offer— 

Work that matters.A values-based culture where people care about each other and the work they do together.FlexibilityTraining and development to accelerate learning and career advancement.Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!Pay range is $21.00-$31.00/hr

Through Transcat's calibration services segments, we offer precise, reliable, fast calibration services through Calibration Centers of Excellence strategically located across the United States and Canada. To support our customers' calibration service needs, Transcat delivers the industry's highest quality calibration service and repairs. 

 

An important part of the Transcat customer operation, the Onsite Customer Operations Coordinator is principally responsible for ensuring that our systems, strategic initiatives, and business rhythms for field calibration services are aligned directly with the business outcomes we are committed to achieving.

Responsibilities

This is a position for an individual contributor, with latitude across scheduling, billing, and vendor management.  We are undergoing a digital transformation so we’re seeking someone to take the existing situation, learn our business processes rapidly, and be ready to dive into an active role in day to day operations, while driving process improvement in the department. Assume responsibility for ensuring timely renewal of annual calibration field service agreements

Demonstrate ability to coordinate nationwide service delivery for a key strategic account, pulling in partners and management as requiredCoordinate the quoting, technical review, and delivery of service quotations to customersManage day to day interactions between the customer, operational support staff, and technical resources across the company to ensure customer objectives are metOwn and deliver on a consistent sales cadence, ensuring email and phone-based contact are maintained and optimized to secure commitment from customers on an annual basisCollaborate in a cross-functional manner to maintain scheduling, ERP, CRM, and onsite job management software is always reflective of work in processDevelop relationships with numerous staff with revenue responsibility to include customer success, business development, and strategic sales Qualifications

Minimum Requirements:

Bachelor's degree (B.A.) from four-year college or universityFour or more years of previous experience with direct, client facing contact, specifically with revenue responsibility is requiredExperience with salesforce.com is a must. You should also be well versed in the typical business applications needed to do the job, including online meetings & collaboration software.

 

Project management experience, demonstrated ability to navigate team-wide company change, experience working adjacent to high-performance sales teams as a partner in the customer process a plus. Experience managing the launch of technology or software platforms in a customer or sales-team facing capacity a huge plus. Procurement, pricing, vendor negotiation and management would be highly favorable. Any coordination around scheduling and dispatch of a remote technical workforce would also be viewed as an extraordinarily transferrable skill.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected status.

 

Equal Opportunity and Non-Discrimination

 

Transcat is an equal-opportunity employer and prohibits discrimination based on any protected status.  As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.

 

We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

 

Contingencies

All offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.

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