Onsite in the West Shore Area Description The Network Billing Customer Service Associate is responsible for taking inbound calls and answering emails from health care providers or clients regarding claims, as well as, communicating directly with billing and finance departments for outstanding actions. Must have an outstanding attention to detail, and possess a desire to succeed. DUTIES AND RESPONSIBILITIES: • Directly handle provider/client phone calls and emails • Meet department standards for productivity, including number of calls handled per day/week, percentage of time spent in the queue or on calls, percentage of rejected calls, average hold and average handling times • Review, comprehend and communicate details regarding claims status • Document/update information in cases with high degree of accuracy • Escalate advanced issues when appropriate • Provide exceptional customer service to internal and external customers • As a team member, continually support the team’s efforts to provide exceptional service by identifying ideas for improvement in documentation and/or approach. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tampa,FL. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.