Welcome page Login Onsite Dedicated Specialist II Job Locations US-TN-Nashville | US-AL | US-MS | US-TN Posted Date 3 months ago(1/9/2024 3:29 PM) Job ID 2024-10624 # of Openings 1 Category Technology Overview

The Dedicated Onsite Specialist role provides onsite technical support to a specific C Spire Business customer that has existing service/support agreements. Some advanced technical experience is necessary, but more importantly, this should be an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management. The role will involve desktop and systems administration support.

Responsibilities

“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:

A relentless obsession to be the best in our industryA winner mentality determined to outsmart and outdo competitorsA single-minded commitment to unbeatable customer experiencesAn unapologetic passion for innovation and technologyAn uncompromising drive toward continuous improvementA steadfast devotion to doing the right thing the right wayA deep-seated dedication to accountability and ownership

Essential Functions

Manage Service Requests, Incidents, and Problems through a ticketing system. Help ensure day-to-day operations of IT Infrastructure. Answer inbound service calls as necessary. Advanced troubleshooting and administration of Windows-based applications, Operating Systems (Desktop and Server), and Server Roles (AD DS, DHCP, DN, DFS, Print Server, File Server, Terminal Server, etc.). Administer and troubleshoot Citrix Servers. Administer and troubleshoot VMware. Administer and troubleshoot database technologies/software. Perform advanced troubleshooting of WiFi/network. Lead periodic technical meetings. Provide coaching and feedback to junior staff. Any other task or duty as assigned or required. Qualifications

Required Education, Experience, and Certifications

Candidate should have Associates or higher degree in Computer Science or related field OR an industry standard certification OR equivalent level of experience to parallel industry standard certifications.
Candidate should have some experience in a job supporting Windows desktops and/or servers.Proficient in written and oral communication (English)

Preferred Education, Experience, and Certifications

3 or more yrs. of relevant work experience providing customer facing support or support in a Call Center environment Basic networking familiarityExcellent Customer Service skillsProject Management experienceSQL Database experienceTransportation logistics experienceEDI experienceIT Management

Some experience in the following is preferred:

Networking/switching/server hardwareA+, Network+ Certifications Windows 10, Windows 11Server 2016, Server 2019Active DirectoryMicrosoft Office SuiteTerminal ServersCitrix XenApp, Citrix XenDesktopTrucking industry experienceServiceNow experience

Additional Eligibility Qualifications:

Candidate should have reliable transportation. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. Application FAQs

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