Job Description Insight Global is seeking a skilled and customer-focused Tier 2 Technical Support Specialist to join their team. The ideal candidate will have a strong background in providing excellent customer service, experience with Virtual Desktop Infrastructure (VDI), and a solid understanding of Microsoft products and Windows operating systems. This role involves troubleshooting, managing incidents and requests through ServiceNow, and handling both hardware and software troubleshooting and maintenance issues in an 80/20 Windows environment. This role will be internally facing on a team of 20-30 people for on-site support. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelor's degree in IT or a related field, or equivalent experience Experience with VDI environments Strong troubleshooting skills Ability to work independently Experience with hardware and software in a Windows environment Strong verbal and written communication skills Experience with ServiceNow null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.