Location: UK - Cust. Site ENG | Job-ID: 212205 | Contract type: Standard | Business Unit: System Engineering & Technicians

Life on the team
We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster. 

Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided. 

 The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. 

 

What you’ll do

 

Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s)  Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with CC service managers and customer stakeholders to ensure service is running smoothly  Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users  Suggest and support new processes, changes to process and improvements to service and/or user experience Ensure adherence to both customer and Computacenter policies and procedures Ensure high level of team communication and engagement with objectives Perform Team Operational 121s  Regularly attend management meetings

 

What you’ll need 

 

Leadership and management  Organisation Good understanding of IT services delivered to end users.  Good customer service skills Good understanding of our MOS processes and tools (Training will be provided) Good knowledge of Windows and Office tools ITIL knowledge or accreditation SC clearance required (can be cleared in 6-8 weeks once recruited)

 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.