The Opportunity:

In this role, you will report to the Manager, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Lexington, MA

Shift: Mon – Fri, days

Benefits:

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), and Company paid holidays,

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for:  

High School diploma or GED is required; Associate degree or undergraduate degree in business or science related field is preferred.  

Minimum 4 years of experience in scientific service management, customer service, purchasing, and/or account management is required.  

Microsoft Teams experience preferred. 

Covid-19 vaccinations required.

Previous experience managing associates required.

Scientific services management required. At a minimum, this includes inventory management, solutions preparation, lab support, BSL-2 services and others.

Valid driver’s license and reliable transportation required. 

Knowledge of Information and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, and PowerPoint required.

Excellent customer service skills with a professional can-do demeanor required.

Basic purchasing knowledge required.

Ability to self-manage, self-motivate, be multi-task oriented with flexible, adaptable, and proactive thinking required.

Strong verbal and written communication skills to interact with both customers and various departments within Avantor.

Proficient in trouble shooting with the confidence to make sound business decisions with limited consultation with manager.

Understanding, ability to administer, and ensure a high regard for safety, quality, and adherence to protocols, policies, and procedures required.  

Able to lift 50 lbs. required.

Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups required.

Inside sales experience and cross-referencing skills strongly desired.

GMP, GLP, CPR, spill containment, IATA, DOT, IMDG, Hazwoper, and/or OSHA training is desired.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

Lead and direct team efforts across multiple sites as well as perform work provided in scope of work (SOW) related to customer requirements.

Act as a single point of contact for all research staff and the customer. Maintain operational efficiency while proactively identifying and implementing process improvements in both internal and customer-owned processes.

Train new staff working in the area to familiarize them with lab policies and procedures ahead of commencing any lab work.

Work with service providers to ensure equipment is running effectively.

Develop cost savings and avoidance reports.

Oversee and maintain routine equipment maintenance/calibration (standardization of pH/conductivity meters, monthly cleaning of solution prep fume hood and pilot plant biosafety cabinets, RODI hose replacement). Additionally, activities would include pre and post lab follow-up to ensure sanitary conditions are maintained including, but not limited to mopping, cleaning with bleach, disinfecting areas used to prepare solutions.

Manage solution pickup/disposal with requestors, including email communication.

Manage inventory for the customer to provide the most effective product mix at the right volumes.

Manage other lab-related services (i.e., freezer de-icing, BSC and incubator cleaning, glass wash and autoclave) to ensure their successful and timely completion daily.

 pickup/disposal with requestors, including email communication.

The supervisor ensures all technicians follow Standard Operating Procedures (SOPs) and maintains compliance with Good Laboratory Practices (GLPs).

Act in accordance with all Avantor and customer policies: personnel, EHS, Bioethics, etc.

·Communicate and coordinate with onsite Avantor Sciences team.

Develop metrics and participate in regular reviews with customer leadership to provide awareness of resource availability, volumes requested and prepared as well as process improvements arising from the former.

Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth. Able to effectively manage performance and mitigate/address resource challenges.

Management of open order status reports, customer metrics and department reports, and SOP/SOW maintenance.

Provides training and development as well as back-up to associates to perform required tasks.

Performs administrative duties such as associate performance appraisals, succession planning, timecard review/approval, vacation scheduling, etc.

Creates and maintains: SOPs, SOWs, SPIs and KPIs.

Acts as a liaison between customer, Avantor Leadership, VWR Services and VWR Sales.

Ensures GxP Compliance and Good Documentation Practices.

Brings Value to the customer from personal development in the industry.

Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.