This position will require onsite presence at our facility in the Detroit metro area.
The onsite call center Learning & Development Specialist (Trainer) will be responsible for:
1. Training delivery / facilitation
Delivers training program to New Hires prior endorsement to Nesting Answers all questions in a timely manner Ensures training rules and regulations are strictly followed Provides coaching on specific areas of the trainee
2. Setting of Training Expectations
3. Participation in Training Design
Suggests new ideas to improve training programs and delivery
4. Training needs assessment
Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance Participates during program evaluation Monitors agent performance as a collaborative effort with the assigned mentor
5. Reports
6. Meetings and Conferences
7. Information Dissemination and Escalation
Voluntary Self-Identification of Disability Form
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Area of expertise (Skills) Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be considered Acts as Subject Matter Experts on a specific area of support Prior consumer banking and lending experience preferred