Job Description
Provide initial support for customer requests via telephone, email, or other available means of contact to the Support Center. Quickly assess the member's issue and provide first level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.
ResponsibilitiesComply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.Complete work assignments and priorities by using policies, data, and resources.Collaborate with managers, co-workers, customers, and other business partners.Identify priorities, deadlines, and expectations.Carry out tasks and communicate progress and information.Determine and recommend ways to address improvement opportunities.Adapt to and learn from change, difficulties, and feedback.Essential SkillsRegistered Pharmacy Technician in the state of Florida. Customer service experience.Strong computer skills.Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Belle Isle,FL.
Application Deadline
This position is anticipated to close on Feb 7, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.