Job Description:

Role Overview

We are seeking an experienced customer-focused and enthusiastic Hardware Break-Fix engineer to join our team. The successful candidate will provide essential support to our Client at their London office location.

You will also be part of a wider IT support team with your day-to-day activity involve troubleshooting predominantly HP End User Workplace equipment (laptops) while offering exceptional customer service.

You will have good written and spoken communication, hold a genuine interest in Hardware resolution, be a diligent administrator and organised.  

This is a full-time on-site permanent position working 37.5-hours per week, Monday - Friday 09:00 – 17:00.

Key Responsibilities:

Triage and perform hardware repairs of 'In Warranty and Out of Warranty kit'.ServiceNow queue ticket management of assigned tickets ensuring appropriate updates and call management to maintain Service levels as per contractParts, cost management and asset management of kit in/outLiaise with vendors for parts and returns as per contractHighlight potential issues with service/potential service improvements to their Team LeaderFollow any agreed processes and procedures either from the Authority or DXC

Requirements:

HP Warranty Accredited / CertifiedFamiliar with HP Warranty Portal process.Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)Experience in a corporate environment.Due to the customer requirements successful applicants must be eligible for high level UK Security clearance

Preferred Qualifications:

HP Warranty Certification

What We Will Do For You

Competitive compensationPension schemeDXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)Perks at Work (discounts on technology, groceries, travel and more)DXC incentives (recognition tools, employee lunches, regular social events etc)
 

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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.