Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government.   We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T has an opening to fill an Onsite Support Specialist position located in Washington, DC.

The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Secure Services & Support (HEITS) for the continual operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

AT&T is seeking a broadly experienced candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely, with excellent communication skills and the ability to support VIP and VVIP customers. This position will work with Active Directory and Exchange to create/modify/terminate accounts, as well as troubleshoot workstation, printers, and other peripheral devices. Additional responsibilities include imaging, installing, and configuring workstations and troubleshooting Windows 10 and above and Microsoft Office suite. Candidate should be interested in learning new technology and providing support to the user community.

Job Duties/Responsibilities:

Communicating and interfacing with customers and Leidos Site Lead on issues and daily taskingProviding Tier 1 and 2 support for multiple domains with users locally and remotelyWorking with Active Directory and Exchange to create, modify and terminate accountsTroubleshooting workstation, printers, and other peripheral devicesImaging, installing, and configuring workstationsTroubleshooting Windows 10 and above, as well as Microsoft Office suiteWorking with automated Help Desk tools such as Microsoft System Center and ServiceNowTroubleshooting Citrix desktop visualization environment and thin client

Required Clearance

TS/SCI (#tssci)

Required Qualifications:

Basic Qualifications:

Bachelor’s degree from an accredited college with 8-12 years of prior relevant experience or a Master’s degree with 6-10 years of prior relevant experience will be considered. Additional years of experience in lieu of education will be considered.Strong problem solving and organizational skills and able to work in a professional environmentStrong communication skills, both written and verbalClearance Requirement: TS/SCIAbility to work rotating shiftsAbility to travel 25% of the time

Desired Qualifications

Preferred Qualifications:

DHS or other government contract experienceExperience working with Secureview.Understanding of Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS)Comfortable discussing technical information with users and other support personnelAbility to quickly learn new systems and IT conceptsStrong problem solving and decision making skillsAbility to work autonomously as well as an integral member of a team

Our Onsite Support Specialist's earn between $87,000-$142,000. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage401(k) planTuition reimbursement programPaid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)Paid Parental LeavePaid Caregiver LeaveAdditional sick leave beyond what state and local law require may be available but is unprotectedAdoption ReimbursementDisability Benefits (short term and long term)Life and Accidental Death InsuranceSupplemental benefit programs: critical illness/accident hospital indemnity/group legalEmployee Assistance Programs (EAP)Extensive employee wellness programsEmployee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:

40

Time Type:

Regular

Location:

Washington, District of Columbia

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-45797 Date posted 12/04/2024