Description We are seeking a dedicated Onsite Support Technician in Escanaba. The ideal candidate will be responsible for providing hands-on technical support, ensuring smooth IT operations, and acting as a key representative of our IT department to the business. Key Responsibilities: + Case Management: Receive and handle cases from the relevant support group, ensuring users follow the correct support channels. Act as a promoter and representative of IT to the business. + Prioritization: Prioritize and categorize cases based on the priority matrix. + Onsite Support: Provide onsite support to users when remote control from the service desk is insufficient. Escalate cases to 2nd and 3rd line IT units as needed. + Hardware Management: Order computers, telephones, and accessories for the local IT warehouse and common functions from the standard range. Deliver hardware to users and common functions at each site. + Setup and Installation: Prepare computers, install programs, and set up accessories. + Documentation: Document cases in the knowledge database and case management system for both end users and IT resources. + Service Level Maintenance: Ensure service levels are met at each site as an onsite technician. + Incident Logging: Log incidents and service requests to enable thorough analysis and targeted interventions. + Record Keeping: Maintain accurate records through active record-keeping. + Cost Efficiency: Work cost-effectively to provide consistent service and results across all sites. Actively engage in improvement initiatives. Required Skills: + Active Directory + Intune + Troubleshooting + Windows + MS Office Top Skills: + Active Directory + Intune + Troubleshooting Additional Skills & Qualifications: + Experience in technical support and troubleshooting computers and servers in a network environment. + Ability to empathize with users and provide professional, educational support. + Service-oriented, social, and accommodating. + Stress-resistant, able to make quick decisions, and prioritize effectively in fast-paced, high-load situations. + Knowledge of Active Directory, EntraID, and Intune. + Experience with clients and servers running various versions of Windows. + Proficiency in MS Office. + Familiarity with printers and print management. + Experience with mobile telephony and mobile devices/tablets. + Ability to manage and troubleshoot computers via remote control software. + Experience leading or participating in projects. + Knowledge of the paper industry and production-related IT functions is a plus. + Experience leading or participating in test plans. + Basic IT knowledge. Pay and Benefits The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Escanaba,MI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.