Job Description

We would like to invite you to our open house for a great career opportunity!

At Bargold Storage, we're looking for 2 Rental Coordinators to answer customer calls, assess our customers’ needs and walk them through effective solutions to their questions and grievances. We are looking for candidates with a high emotional intelligence and ability to serve our customers with empathy. We offer market pay and an attractive benefit package along with a fixed schedule that includes weekends off.

Wednesday, November 20th, 2024

1:00 PM - 4:00 PM Eastern Time

Event Location:

141 38th Street, Long Island City, NY 11101

**Please come prepared to be interviewed with a copy of your resume.**

______________________________________________________________________________

The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments.

Primary Responsibilities

Respond to customer inquiries and solve customer needs, including renting over the phoneMaintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.Problem-solve issues while on the phone and collaborate with the correct department to resolve the issueCoordinate and schedule appointments with customersMonitor and respond to customer emergenciesInteract with customers, building representatives, internal depts and vendors regularlyOther duties as assigned

Job Specifications

Maintain customer recordsExcellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)Verbal and communication skillsOrganize and plan workCopes well with changing situationsAnalyze situations and problems, negotiate solutions with customersManage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

High school diploma or its equivalentPrevious customer service experience 1+ year preferredFluency in Spanish required