**94203BR** **Job Title:** Opentext Service Delivery Analyst **Department/Function:** Information Technology **Job Description:** **Open text Service Delivery Analyst - Erlanger, KY** The OpenText – Service Delivery Analyst is responsible for the overall health of the platform, while ensuring solutions are reliable, follow best practices, and leverage the platform to its fullest potential. This position requires the ability to thrive in a fast-paced environment while applying the correct level of urgency to organizational needs and requirements. **Job Responsibilities:** + Provide deep OpenText functional & technical expertise, as well as demonstrated knowledge of key integration points across different modules and technical components. + Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits. + Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact. + Perform thorough testing including regression testing before releasing any solution for final user validation. + Understand and follow ADM IT processes in performing all day-to-day activities. + Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool. + Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents. + Help to identify and implement business process continuous improvements opportunities **Minimum Requirements** + Minimum 5 years’ experience with OpenText + 5 years’ experience in a support analyst role in a medium/large organization. + Experience with 24x7 support covering all time zones, working with multi-cultural support teams spread across different geographies. + Stays current on OpenText platform and applicable integrated technologies + Significant attention to detail and results oriented + Experience with OpenText Content Server, Archive Server, Directory Services, Web Viewer, Object Importer, and System Center + Demonstrate working knowledge of SQL Select Statements + Functional knowledge of IT Service Management (ITSM) processes, ITIL framework, and Enterprise Service Management concepts + Exhibits ability to work both in a team environment and independently + Strong analytical, organization, and time management + Demonstrated elevated level of written, verbal, and interpersonal skills to communicate technical and non-technical information + Ability to effectively communicate to all levels of an organization + Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements + Ability and willingness to travel by auto and air as needed to achieve business objectives + Bachelor’s degree related to Information Systems, Business, or other relevant academic discipline **Additional Information** + Relocation assistance is available in this position. + This position offers a complete benefit package, including 401K/ESOP, pension, health, life, and dental insurance. + ADM requires the successful completion of an applicable pre-employment drug screen, medical questionnaire, and a background check. Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:94203BR **Req/Job ID:** 94203BR **City:** Erlanger **State:** KY - Kentucky **Ref ID:** \#LI-SU1 **:** **About ADM** At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. **:** \#LI-Onsite **\t:** **\#IncludingYou** Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM. (https://www.adm.com/en-us/culture-and-careers/diversity-equity-inclusion/) **:** **Benefits and Perks** Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: + **Physical wellness** – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). + **Financial wellness** – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection. + **Mental and social wellness** – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: + Paid time off including paid holidays. + Adoption assistance and paid maternity and parental leave. + Tuition assistance. + Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. **:** Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: **:** $62,500.00 - $116,400.00