Position Summary:
The Surgery Scheduling Clerk performs clerical functions and acts as a receptionist to physicians and other professional and technical staff; coordinates scheduling of cases as directed by the Perioperative Services Director, OR Manager or RN designee.
Duties:
Answers telephone in a professional manner and communicates messages; acquires information on surgical procedures scheduled for current day and communicates the information to the charge nurse and anesthesiologist; obtains and enters necessary booking information from person requesting surgical time.; confirms cases in advance with the surgeon’s office; allows adequate time for each procedure according to physician’s request; leaves enough time between cases for room turnover; attempts to schedule similar types of cases in the same room to increase efficiency; recognizes role’s relationship with other members of the healthcare team; treats others with dignity and respect; verifies all patient’s names, procedures, physician’s offices, as names of assistants, equipment needs, special request, and positions; prepares final version of schedule for the following day; communicates any changes affecting the next day’s schedule to the charge nurse and Anesthesia Department; maintains surgical log book; compiles statistics and distributes reports as specified; enters emergency procedures and deletes cancellations; copies and archives information to back-up discs as assigned; maintains the privacy and confidentiality of both member and employee; speaks English in the presence of patients in patient areas except for interpretation required for non-English speaking
patients; treats all employees in a courteous and professional manner; conducts only work-related conversations in patient care areas; represents department, facility, and organization appropriately; utilizes good body mechanics in performing job functions; demonstrates an awareness of all legal and risk management issues related to job/position; demonstrates effective communication methods and skills, using lines of authority appropriately; demonstrates flexibility in performing temporary assignments; requests overtime authorization from immediate supervisor prior to working overtime; demonstrates punctuality and adheres to policies and procedures related to attendance, staffing and scheduling; participates appropriately in emergency situations, including internal and external disaster drills; maintain a neat, clean and safe work area; completes and maintains a current annual health screening as required by the job/position; consistently maintains appearance that is appropriate, safe and in accordance with department standards. Ensuring that all necessary equipment and supplies are available. Submitting multiple requests to ensure department is free all hazardous and non -functional equipment. Identifying opportunities to keep the department functionally properly.
Compliance
Consistently supports compliance and the Principles of Responsibility (KP’s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
Grade 06
High school Diploma/GED or equivalent
Three (3) year experience as O.R. Scheduling Clerk within last five (5) years; will consider Three (3) year experience as a Unit Assistant within last five (5) years.
Must have working knowledge of medical terminology and abbreviations; basic computer skills; type 45 WPM
Must work effectively with teams; have effective oral and written communication skills with co-workers, other healthcare team members and patients