Overview
The Tech Representative is responsible for include providing support to all company technicians, assisting in corporate operations, and communicating effectively both within the company and to outside parties.

Essential Duties
• Business execution of the contents of the main task list.
• Answer and direct phone calls.
• daily/weekly/monthly reports from stores and check them for accuracy.
• Maintain contact lists of vendors and guarantee good business relationships.
• Act as the point of contact representing the Tech Department for internal and external parties.
• Interpret Japanese to English and vice versa to ensure effective communication between corporate management, employees, and vendors.
• Liaise with multiple vendors and in-company departments to handle requests and queries from the Technical Director and the Tech Department.
• Book travel arrangements (flights, hotels) for technicians' business trips.
• Support for making sure that new games are set up properly and functioning.
• Help with updates of machines installed at the stores (Japanese and American games).
• Provide support for layout change tasks such as scheduling and finding available personnel.
• Maintain parts inventory for all stores and HQ.
• Assists to make sure that parts being ordered by the stores and that the parts orders are correct.
• Receive and confirm requests for stores needing supplies and consumables, then order.
• Make shipping labels for parts, uniforms, and loan items (US, Japan)
• Assists payment tasks where necessary.
• Check and confirm scheduling, preparations, and contacting to stores for new store transfer equipment.
• Order and send tools for new stores (send requests to operations and HQ tech).
Non-Essential Duties:
• Maintain high ethical standards in the work place.
• Report all irregular issues and problems to general management for solutions.
• Maintain good communication with all employees and outside contacts.
• Comply and maintain confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Qualifications:
• Proficiency in Microsoft Office, especially Excel
• Bilingual in English/Japanese (at least understanding Japanese required)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to multi-task
• Excellent written and verbal communication skills