The Operational Controls Program (OCP) is a newly created team under the Global Risk & Security division.  The Operational Controls Program (OCP) is a multi-year effort that will identify process risks and controls for high and critical processes, plus recommendations to strengthen management of processes and enhance the internal control infrastructure to drive a more effective overall operating environment throughout Vanguard.  OCP has two primary objectives for implementation: 1) Deployment of process-specific control assessments and remediation support for the business for any gaps or issues noted and 2) Sustainability of a universally adopted controls framework inclusive of training, governance, oversight, and reporting, to be managed through a centralized program team.  OCP aims to strengthen the overall control environment at Vanguard, foster risk awareness and accountability for internal controls across business lines and enable a proactive, comprehensive perspective on control health.

The operational controls project lead roles available:

Methodology Advisor

Assessment Lead

Remediation Lead

Responsibilities:

Manages projects or multiple workstreams within a broader project or program. Develops, implements, and monitors project plans. Contributes expertise to major project deliverables, milestones, and required tasks.

Provides insight on best practices and common obstacles based on prior experiences. Serves as a trusted advisor to ensure projects are aligned with the overall company strategy and market conditions.

Communicates project status and issues regularly to stakeholders, including leaders, team members, and senior managers.

Builds and maintains effective relationships. Proactively fosters communication between internal and external project stakeholders. Influences key decisions across stakeholder groups.

Proactively identifies, manages, and mitigates risks and any related project issues. Communicates solutions on key issues or projects to management and stakeholders to obtain their input and buy-in as appropriate.

Participates in special projects and performs other duties as assigned.

Qualifications:

Minimum of five years related work experience. Two years of managing a project preferred. Risk and controls experience preferred.

Undergraduate degree or equivalent combination of training and experience required.

Minimum of eight years related business experience, with at least four years of project management experience. Previous people-leadership experience preferred. Risk and controls experience preferred.

Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.

Experience with controls, audit, or risk (i.e., risk and/or controls assessment, controls design, controls testing, internal audits, operational audits, advisory/consulting/compliance) required.

Experience within the financial services industry preferred.

Experience testing, designing, or evaluating process workflows and controls preferred.

Strong analytical, problem identification, and problem-solving skills

Excellent communication skills with the ability to interact with all levels of business personnel

Ability to influence stakeholders across a range of levels and divisions

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.