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Operational Excellence and Innovation Lead

Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people.  In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

The Operational Excellence and Innovation Lead is a pivotal role within Regional Customer Support Center (RCSC), which is the main support contact for Diagnostics division customers in Poland, Czech Republic, Hungary, Slovakia, and the Baltics. We aim to deliver a best-in-class customer experience, making it easier for our customers to prevent and resolve service issues remotely. We facilitate knowledge sharing and expert support across the EMEA-LATAM region and continuously innovate to improve customer support.The position holder will play a crucial role in driving service excellence, process improvements, and the implementation of strategic initiatives, fostering innovation in RCSC.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The opportunity:

Execute strategy by ensuring service priorities, projects, and initiatives are aligned, planned, and implemented locally to enhance customer experience and improve efficiency.

Catalyzing the generation of innovative solutions and ideas to address RCSC opportunities and challenges.

Focusing on continuous improvement; simplifying and reducing complexity for teams by developing networks and solutions that bring maximum value to customers and RCSC.

Driving effective adoption of services, processes, tools working closely with diverse teams and stakeholders across local, regional and global functions.

Project and portfolio management, coordination of all aspects of projects and initiatives to implement them successfully.

Displaying entrepreneurial and agile leadership behaviours.

Who you are:

BA and/or MSc in Science, Engineering, IT or Business Administration.

Strong background in project management and the ability to manage multiple priorities and stakeholders.

Strategic thinking with an entrepreneurial spirit and the ability to prioritize, deliver, drive change, and adopt new concepts.

Successful navigation in a complex, multicultural and highly matrix environment.

Confidence, passion, excellent written and verbal communication skills, and the ability to communicate with maximum impact.

Resilience, the ability to work efficiently under pressure as part of a close-knit team in a fast- paced, time-sensitive environment with shifting priorities and multiple deadlines,

Strong analytical skills, working with data and technical and scientific information.

What you get:

Employment contract (Umowa o pracę).

Annual bonus payment based on your performance.

Private healthcare ( LuxMed packages) and group life insurance (UNUM).

Training, language courses, and diversified career paths are available.

Recharge Days (2 days off per quarter).

Take time Program (up to 3 months of leave to use for any purpose).

Flex Location (the possibility to work from different locations worldwide for a certain period).

Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice).

Stock share purchase additions.

Yearly sales of company equipment and many more!

Sounds interesting? Apply!

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Want to know what it’s like to be a part of Roche? Check out our page!
https://diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: dia.daneosobowe@roche.com. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.\"

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.