Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

As operational excellence lead, you’ll advocate Colt’s Lean program (Colt 3D) and other forward-thinking change initiatives. Your mission? Enhance efficiency, reduce costs, and ensure continuous improvement across Operations & Engineering.

What you will do Work with the Business Operations team to identify opportunities to reduce cost to serve Lead and motivate the Operations & Engineering Colt 3D business coaches to deliver key initiatives, including resource planning, development of internal skills and competencies and identification of future opportunities Be accountable for the successful delivery of Colt 3D interventions, methodology and sustainment activities, driving benefit delivery through collaborative working with key stakeholders and Business Colt 3D leads & coaches Deliver a governance framework to ensure that existing continuous improvement programmes are delivering beneficial change for the business, and develop business cases to support wider strategic change Effectively measure and communicate progress of initiatives to key stakeholders/sponsors Drive accountability for the effective implementation of change initiatives, ensuring changes are signed off by appropriate business owner Ensure strategic operational improvement initiatives are delivered on time, within budget and meet agreed SLAs and KPIs Provide effective stakeholder management of the Operations & Engineering Senior Leadership team, ensuring overall awareness of initiatives, working collaboratively with the leadership team to ensure planned initiatives are in line with the overall business strategy.

Measures of success

Deliver improvements to time, cost and quality enabling significant benefits in cost to serve, revenue growth and customer satisfaction Benefits are established, tracked and realized Coach colleagues to address issues and drive Colt 3D to embed a continuous improvement culture in daily working Stakeholders are fully informed, engaged and satisfied with delivery Project standards and processes are adhered to Mandatory Project documentation is produced and kept up to date Stakeholders are fully informed, engaged and satisfied with delivery

Key interfaces

Work with all areas of Operations & Engineering to drive Colt 3D across the organisation Ensure sustainment of the Colt 3D programme of work Embed Colt 3D methodology, cultures and behaviours across the organisation What we're looking for

Skills & Experience

Experience in Lean/Operational excellence tools 

Knowledge of process improvement, and automation.

Strong project management and change leadership skills.

Ability to influence, communicate, and drive strategic initiatives.

A problem-solver with a results-driven mindset.

Commercial acumen with strong data analysis skills

Interpersonal skills – be able to build a positive team culture in a global team 

Customer focused, results-focused, efficient, and pragmatic

 

Additional/non-essential requirements

A bachelor’s or master’s degree in Information Technology, Engineering or a relevant field. 

You may also have other formal IT qualification or be ITIL Foundation Certified

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

 

 

Diversity and inclusion

Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

 

Most recently we have:

Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages.

 

 

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks.

 

 

A global network

When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.