Job Summary
This role is responsible for managing the order entry process, maintaining customer records and CRM data, and assisting with sales forecasting. The role monitors inventory, identifies process improvements, and offers support to the sales team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.

Responsibilities
• Manages the Deals and Claims validation process ensuring accuracy and works with various departments to fulfil customer orders.
• Maintains and updates customer records and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
• Prepares regular sales reports and dashboards for the sales team and management, highlighting key performance metrics and trends.
• Identifies areas for process improvement within the sales support function and works with the team to implement changes.
• Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.
• Interfaces with internal stakeholders, partners, and end customers to communicate status or resolve issues arising during or after the sales cycle.

Education & Experience Recommended
• First-level university degree or equivalent experience; may have advanced university degree.
• Typically has 3-4 years of work experience, preferably in customer support, sales operations, sales support or a related field.

Knowledge & Skills

• Good communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required.

• Basic knowledge and skills with business applications (e.g., Excel and Compass).

• Ability to work as active member of a team.

• Basic understanding of internal business processes and policies. • Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint