Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

This Operational Risk Manager position reports directly to the Head of Governance, Methodologies and Practices. This position is part of the second line of defense independent oversight function and will partner with the first line of defense businesses to ensure that business continuity management framework and controls are integrated with and serve to strengthen its operational resilience approach, and all the standard and regulatory requirements are addressed.

Key Responsibilities:

Implement and support Operational Risk & Resilience Management frameworks, policies, and standards.

Coordinate and review activities across different segments using a standard template.

Work closely with teams in risk management, compliance, legal, operations, and technology.

Gather and report data on operational risk metrics, collaborating with business partners.

Update dashboards to track progress, outcomes, gaps, and improvements.

Assist in enhancing risk programs and processes.

Foster a strong risk culture and participate in risk culture assessments.

Qualifications:

Broad knowledge of financial services/insurance business and related products is required.

Strong knowledge of OSFI E-21, Business Continuity, Disaster Recovery, and Third Party Risk Management.

Minimum 2-4 years of experience in operational risk management, with strong knowledge of operational processes, risks, and controls—specifically in the areas mentioned above.

Experience with independent control design assessment and operating effectiveness.

Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.

Results-oriented with a focus on quality, delivering value, and strong attention to detail.

Strong influencing skills with the ability to build effective relationships, both within and across divisions.

Ability to balance priorities and meet deadlines.

Solid written and oral communication skills.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement