Mercer Wealth is seeking candidates for the following position based in the Bournemouth office:
 

Operational Support Administrator (Wealth)

Can you multi task and deal with multiple priorities?

Are you interested in working for a world-class organisation, working with a variety of clients?

What can you expect?

The purpose of this role is to work as a member of the Operational Support Team for Mercer Private Wealth (MPW).

This team aim to improve the controls and efficiencies for MPW by providing systems & database cleansing support to the client facing MPW team as well as monitoring adherence to MPW processes.  The team also work closely with and support the work of the offshore team.

What you will be rewarded with:

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will count on you to:

Assist with the allocation of queries received into the Operations Support Inbox.  Working with the Operations technical team where required to ensure issues allocated to them are also resolved andDeal with inbox queries promptly, keeping all involved updated on progress where the issue cannot be resolved immediately. Action tasks allocated to you on Intelliflo Office (iO) promptly, prioritising where necessaryAccurately complete monitoring checks to confirm adherence with processes in line with agreed timescales and ensuring that iO is updated accordingly. Raising any issues to the Operational Support Manager for further actionProduce and issue client mailersProcess and allocate incoming post in line with proceduresProvide support to the offshore team, answering queries and providing additional guidance and training where required.  Completing regular spot checks to ensure the ongoing compliance with procedures, reporting any issues to the Operational Support ManagerAssist the Operational Support Manager with the implementation of ad hoc projects as required.

What you need to have:

Good background in Administration or a customer focused roleExcellent working knowledge of Microsoft Office suite, particularly ExcelExcellent attention to detailAbility to work on own and as a team player, establishing good rapport with clients and colleaguesExcellent time management and planning/organisational skills, ability to work to deadlinesRelated business experience and technical knowledge to appropriate level

What makes you stand out?

Financial Services background

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com