Operational Support Consultant
Location: Templecombe
Would you like to work for a world-renowned company that research, develop and supply technology and services that impact the lives of millions of people each day to make life better and keep us safer? Do you want to be part of a team of specialists that are designing solutions that make tomorrow possible, today? Then look no further…
What the role has to offer:
Opportunity to bring your strategic vision, along with the customers, to the role!
Work with new and exciting Technology at the Templecombe site!
Our opportunity
An opportunity has arisen within our group for an Operational Support Consultant to apply their experience and skills to guide multidiscipline teams and help with the design and development of innovative technical solutions that meet our customer requirements and business needs. The role covers all aspects of the solution and product lifecycle, from requirements capture and analysis through system specification, concept studies, modelling and simulation, design and development, system integration, validation and qualification. This role focuses upon a key understanding of our domains, reinforcing that understanding to the end users and working within the business to keep aligned on their future needs.
Day to day you will:
Support the MoD customers to optimise their use of the Thales Multi Domain Mission Support System.
Represent the MoD users evolving requirements of the system to help shape the product development.
Bring and reinforce the understanding of end users on the use of Thales products and systems.
Bring a deep knowledge of operational activities, organisations, roles and decision-making processes of the customers and users when implementing Thales solutions and products.
Understand and informs others about the evolving trends of the strategic operational approaches and the future needs of the customers/users.
Contributing to bids and prospect and in-service solutions.
Raise potential opportunities for future Thales offerings.
Apply your experience to help devise compelling offers.
Instil the users’ needs and aspirations into the solutions Thales provides to maximise operational merit.
Be a champion of the user’s wants and needs within Thales.
Act as an expert advisor to Thales’ Business Development teams by providing Briefings and Demonstrations of current systems and future direction to potential customers.
Maintain an understanding of customer’s needs and requirements.
Improving and maintaining the overall customer experience of the Thales delivered products and systems.
Interface with existing and new customers and the projects to promote and exploit the maximum benefits and use of our products and systems, assisting the customers in their understanding of systems and synergies with future capabilities and offerings.
Support customer-facing meetings as required.
Supporting the business with operational knowledge and skills, to meet current and future business needs. Aid the development of staff through mentoring and coaching as requested or directed. Share knowledge to improve understanding of end user/customer needs and requirements.
About you
You will understand the underlying technical stakes and business strategies behind the different products and services offered by your scope.
You are innovation and creative, finding solutions to fit the customer’s needs.
You will know how to simplify and break down complex problems in order to address potential challenges and propose unique solutions.
You have a strong ability to build and sustain good working relationships and work closely in teams, with colleagues, managers, customers and stakeholders.-
Excellent communication skills in an instructional or customer facing capacity.-
You are able to convey information clearly and concisely by determining which facts, details and processes are most relevant to a specific project and highlighting them. •You have effective personal organisation with an ability to remain composed and focused under pressure
What We Can Offer
We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.
Flexibility
Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
If you are interested in this role, we would encourage you to have informal chat with the Talent Acquisition Partner.
Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.
In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!