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Purpose of position

To provide support to the day-to-day administrative requirements of operations, for both system certification and training activities.

Key responsibilities & accountabilities

Provides general admin, clerical, and operational support.Supporting inbound client enquires, answering incoming telephone calls and emails from internal and external customers, operating a first-time resolution wherever possible. Maintaining accurate records of each client on relevant systems, ensuring that all administration tasks are completed in a timely and accurate manner, delivering an excellent client experience. Including tasks such as: Managing client name change process, verify and create client data to the system accurately from signed proposals and handover to relevant team to onboard client.Handle delegate registration for training; if needed, venue ingress and egress of BSI’s equipment and tools and safekeeping of such resources. Operate the administrative systems and procedures required to support the Assurance business to ensure the department runs efficiently and delivers to BSI’s standards of customer excellence.Maintains and works to BSI’s standard of customer excellence whilst understanding the need to manage cost and achieve budgeted accounts.Manage the flow of documentation and correspondence of the department's complaints/compliments system to ensure the process operates effectively.Employ BSI’s best practice training systems technology to deliver to BSI standard of customer excellence, including correct usage of Salesforce.Monitor and continually improve the efficiency and effectiveness of all administrative processes.

Responsible for demonstrating the BSI Excellence Behaviors and Making Excellence a Habit.

Knowledge / Skills / Abilities

Demonstrate an understanding of how a business operates to ensure appropriate execution of responsibilities.Demonstrate high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.Learning ability to keep up with changes to business, industry, management thinking and developing administration styles.Possess IT skills and be conversant with basic packages including MS Word, Excel, PowerPoint, the Internet, and e-mail.Strong written communication skills able to formulate clear, concise, and professional reports, within required timeframes.  Effective communication through the written word is essential.Self-organization skills / self-motivated - operating from home or BSI office, be able to manage their own workload to maximize self-effectiveness.Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations

For this role, we are looking for someone who has the following experience and expertise:

Completed education in relevant discipline.Knowledgeable on various MS office tools such as Excel, Word, PowerPoint, etc. Knowledge on SFDC will be an advantageCan communicate effectively at all levels within a client’s organization and BSI and can demonstrate high level inter-personal skills with various customers and stakeholders.Can work with minimal supervision and proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.