Job Title:  Operation Administrator– Technology Reports to: Operation Director Work Location:  Midtown Manhattan Job Schedule : Full time, in-office Salary Range: 65-85K    Must have 3+ years of prior experience in an MSP or VAR to be considered.   About Tekscape: Tekscape is a recognized managed IT services company since 2007, headquartered in New York City. Currently, we operate via two physical locations in the United States. Based on our engineers’ deep technical knowledge and leveraging our strategic relationships with the world’s leading cloud providers, Tekscape excels at supporting companies globally with information technology solutions. We work in a collaborative environment that fosters and rewards innovation. Tekscape services include managed IT, managed security services, cloud computing, compliance, and collaboration.    Job Description: The Operations Administrator plays a crucial role in supporting the daily operations of a business. This role involves assisting in the management of internal processes, coordinating activities across various departments, ensuring operational efficiency, and supporting the operational team in achieving organizational goals. The ideal candidate will be highly organized, proactive, and have strong communication skills.   Job Duties & Responsibilities: + Administrative Support: Assist in the preparation and maintenance of operational reports and documents. Coordinate schedules, meetings, and appointments for the operations team. Prepare and process operational invoices and purchase orders. Manage office supplies and inventory, ordering new stock when needed. + Facility Management: Ensure the office environment is clean, organized, and safe for all employees. Coordinate with building management and third-party vendors for repairs, maintenance, and janitorial services. Manage the office's security, including access control, monitoring systems, and handling emergency procedures. + Process Improvement : Monitor and report on the efficiency of operational processes and workflows. Suggest improvements to streamline operations and reduce costs. Assist in implementing new processes or systems to improve operations. + Internal & External Communication : Act as the key liaison between the Sales Team, customers, and internal departments (such as procurement and technical teams) to gather and relay essential information about products, services, and order statuses. + Logistics and Coordination : Track shipments, deliveries, and orders to ensure timely delivery. Prepare shipments and coordinate with vendors, suppliers, and contractors to ensure operational needs are met in a timely manner. + Compliance and Safety : Ensure compliance with company policies, procedures, and industry regulations. Help ensure workplace safety standards are followed. + Product & Service Knowledge : Maintain an in-depth understanding of TekScape’s core offerings, including managed services, cloud solutions, Microsoft technologies, Cisco builds, and other partner products. + Training & Development : Complete training materials and blueprints through ConnectWise University to stay current with internal processes and updates to TekScape's service offerings. + Time & Expense Management : Accurately log time and expenses in ConnectWise as they occur, ensuring timely and proper documentation. + Human Resources Support: Assist with the recruitment process, including scheduling interviews and onboarding new employees. On/Offboarding new employees. Maintain employees records, manage PTO/sick time, and assist with policy management. Manage office attendance and timekeeping systems. Coordinate employee benefits, health insurance, and other HR-related paperwork. + Cross-Functional Collaboration : Collaborate with marketing teams on event planning and support, such as trade shows, webinars, and industry conferences, to further TekScape’s presence in the MSP and technology space. Personal Attributes: Proactive, self-motivated, and able to work with minimal supervision. Positive attitude with a customer-service-oriented approach. Ability to work under pressure and meet deadlines. Flexible and adaptable to changing priorities.     Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Proficient with general office applications. + Accuracy and attention to detail. + Enjoy working with customers and external audiences. + Strong organizational, presentation, and customer service skills. + Skill in preparing written communications and materials. + Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. + Ability to multi-task and adapt to changes quickly. + Typing skills to ensure quick and accurate data entry. + Self-motivated with the ability to work in a fast moving environment.   Qualifications : + Bachelor’s degree in business, management, HR or a related field (preferred). + Proven experience in supportive roles and customer service. + Knowledge of procurement processes and logistics + MSP experience strongly preferred. + Subject matter expert for ConnectWise Manage + Advanced proficiency with Microsoft 365 product and service sales (Microsoft 365, Modern Work and Azure fundamentals specifically). + Intermediate knowledge of Microsoft Excel functions. + Excellent communication, organization, and problem-solving skills. + Strong attention to detail and the ability to multitask effectively.   Tekscape employees enjoy the following benefits: + Excellent Benefits (including medical, dental, vision, life insurance, FSA + Paid Parental Leave (NYS Paid Family Leave) + 401(k) plan with matching company contribution + Vacation/ Paid Time Off / Sick Leave + Professional Development Programs + Employee Referral Programs + Corporate-Branded Swag   We are an Equal Opportunity Employer that truly believes in the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative, and thoughtful development of their skills and knowledge. Powered by JazzHR