Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the States of New Hampshire or Massachusetts ****** For external applicants only: Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Operations Agent position at Manchester Boston Regional Airport (MHT) within the last 12 months. ***Pay & Benefits:
Pay of $19.80 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.

Benefits you’ll love:    

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Job Summary

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks “above the wing” in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight’s departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment.  

 

Additional details:  

A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.  

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boarding and deplaning CustomersWorks with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding countsChecks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to rampWrites and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated StationsReceives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operationsPrepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessaryProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible for ground security and assuring operations follow security proceduresMay perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders

Knowledge, Skills and AbilitiesAbility to work well with others as part of a team, meet the public, and work under stressful situationsMust be GSC qualifiedMust comply with DOT drug and alcohol testing programAbility to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulationsAbility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobMust successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary periodMust be aware of hazardous situations and be able to handle emergencies as neededAble to work under pressure and handle many functions at once with many different offices and/or groups of peopleMust work under tight time constraints to accomplish quick turns of aircraftMust possess good written and oral skillsMust present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor AgreementMust be able to effectively communicate verbally by telephone, face to face and public address systemsMust be able to be alert to moving vehicles or aircraft and use radio equipmentMust be able to communicate information and instructions verbally or via radio equipmentEducationNo education requirement

ExperiencePreferred: Two years of airline/military related work experience in ramp/operations/provisioning functions

Licensing/CertificationMust be able to obtain a SIDA badge and meet all local airport requirementsMust possess a valid state motor vehicle operator's licenseMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights

Physical AbilitiesMust be able to lift and move items of 70 pounds and/or moreMust be able to climb, bend, kneel and stand on a frequent basis and for extended periodsMust be able to carry heavy items up and down jetway stairsMust maintain the ability to wear prescribed uniforms

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtimeForeign language skills are desirable, but not required

*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicableIRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made atthe discretion of the Company.

Pay Rate:

$19.80

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
10/02/2024