Gothenburg, Sweden
15 hours ago
Operations Agent

Company Description

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

 

Job Description

Want to work in an international environment, focused on helping customers get their goods in and out of Sweden?

As our new Operations Agent, you will be part of our Swedish operations team covering imports and exports via land transportation. Your primary goal will be to ensure a smooth and timely freight process and pickup of our customers’ freight.

In our team, we make a point of always ensuring accurate data, compliance with all procedures and the best customer service possible. We work independently, but always with a connection and a lifeline back to the team. And we pride ourselves on practicing open, honest communication and having a good laugh.

In your daily work you will be interacting directly with our customers, suppliers, as well as Expeditor colleagues at other locations.

Our office location is in Mejerigatan 1 412 76 Gothenburg. We offer a supportive, friendly working environment, where everybody works together towards achieving our goals and fulfilling our mission.

At Expeditors, we have a long tradition of offering development opportunities to employees in all job functions as well as a very competitive bonus program for all employees. You will receive adequate and personalised training and education to keep your skills and knowledge sharp and up to date. We also offer an advantageous benefit program that includes elements such as employee stock options, private health care, health benefit and regular health checks.

Key responsibilities

Your primary responsibilities will be to arranging our customers shipments and ensure a smooth and timely freight process flow for imports and exports in and out of Sweden, including:

Understand our customers’ proceduresKeeping customers’ standard operating procedures (SOPs) updatedAccurate and timely data entry into our operational systemHandle Track and Trace files and reportingAccurate and timely customer and supplier invoicingTimely pickup and clearance of freightInteracting with and maintaining good relationships with customers and suppliersTimely communication with customers, suppliers, and colleagues

Qualifications

We are looking forward to a colleague that:

Has great communication skillsIs fluent in both spoken and written Swedish and EnglishIs a team playerHas a superior customer service and positive, proactive, can-do attitudeHas good computer skills and experience working with common IT-systems (ie Excel, outlook etc.)Previous experience working as a freight forwarder with ocean, airfreight, trucking and/or customs procedures is an advantage (yet not requirement)

To comply with international and local laws and regulations, your employment with Expeditors is dependent on you passing an extended security check with the Swedish police.

Additional Information

Expeditors offers excellent benefits program.

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