Operations Analyst, Business Operations Job Location(s) US Job ID 2025-4119 Category Operations Overview

We are CalAmp, a connected intelligence company that gives people the ability to track, monitor and recover their vital assets with real-time visibility and insights.

 

Currently, we are seeking an Operations Analyst with at least two years of experience. This is an exciting opportunity for those who align with our core values (Inclusion, Innovation, Execution, Customer Success) and for those who desire to build, sell, and/or support connected solutions and services.

 

We proudly offer the stability and security of an established publicly traded tech company yet nurture and embody an entrepreneurial spirit. We give our people excellent compensation packages, an extensive suite of medical and retirement benefits, a flexible paid time off policy, accommodating work schedules, continued education assistance & training programs, support for personal wellness, and company sponsored philanthropic opportunities.

Responsibilities

Data Analytics & Operations Analysis

Data analytics
Arranging anomalies of data consumption, identifying errors in data, and taking measures to resolve themAuditing report dataCarrying out statistical analysis of business data from the companyCoordinating tools for process management and ensuring that cycle guidelines are adhered toDesigning comprehensive data reports and other business tools to assist business managers and executives in making good business decisionsDocumenting structure of company business data which serves as a guide in execution of tasksEvaluating business data to identify their different characteristics and locate their similarities to find ways they can be integrated for better resultsInteracting with internal and external employees to have good knowledge of the business as a result of the data analysisWorking with business leaders to provide analysis of department dataMetric programs and analysis
Analyzing, trending, and comparing operational performance to industry benchmarksIntroducing new metrics and reporting to provide additional / new perspectives on business processesProviding ongoing analysis of key metrics to ensure continued relevanceWeekly, monthly, and quarterly operations dashboards and scorecards – capturing Key Performance Indicators (KPIs)Planning management efforts
Building, developing, and growing cross functional business relationships vital to the success of the organizationCoordinating annual standardization of position descriptions related to the Global Operations departmentPolicies and procedures
Documenting business process workflowsDocumenting policies and procedures for Global Operations departmentMonitoring and reporting standard operating procedure oversight Serving as subject matter expert (SME) for anything related to Data Analytics & Operations Analysis responsibilities under Business Operations

K-12 Integration Support

Create K-12 application customer accountsAssisted SQL database creationRemote desktop interactionSmartsheet review and updateCreate, modify, and maintain reporting specific to K-12 application integration support effortsIntegrating customer's routing software provider into the K-12 application
Routing provider software integrationUse basic coding skills like JSON, Regex, Powershell, etc. to complete integrationRouting software to K-12 application supportInteracting with offshore development teamsReviewing, actioning, and completing JIRA support casesReviewing, actioning, and completing Salesforce support cases

 

Network Provider Management 

Administering access to network provider portalsDesigning / Reporting comprehensive network provider data reportsEnabling visibility to network provider invoicing cyclesEnsuring CalAmp Accounts Payable team retrieves network provider invoices for payment approval routingInterfacing / Liaising between network providers and CalAmpMaintenance of network provider APNs
APNs (Access Point Names) = Gateways or protocols that allow access to the internet by using the services of mobile phone networksManaging data pools and making decisions to avoid cellular consumption data overage charges from network providersReconciling network provider-to-subscriber accounts, eliminating deactivated subscriptions with the network provider, and confirming deactivated subscription removal from network provider invoicesReviewing contracts and ensuring compliance with terms of contractsServing as SME for anything related to Network Provider Management responsibilities under Business Operations CalAmp’s network providers include, but are not limited to, the following:
AerisAT&TKORERogersSasktelT-MobileTelcelTelefónicaTIM (Olivetti)Verizon

Process Improvement

Analyzing existing processes and finding ways to make more efficient for own and other departmentsProviding feedback and recommendations to managementImprovement as they relate to Global Operations cost, quality, and serviceUnderstanding business operations model and costing related to improving efficiency

Reporting

Reporting includes, but is not limited to, the following:
K-12 Integration support metricsNetwork provider management
Contractual minimums statusCost trendsData pool utilizationReconciliation dashboardStatic IP pool healthQuarterly business reviewPlatform stability / service level agreements (SLAs) by SaaS platformSubscription metrics by SaaS platformServing as SME for any of the aforementioned reporting topicsValidating and ensuring report data integrity

Special Projects & Ad Hoc Requests, as determined by Business Need

Completing special projects and ad hoc requests, as assignedProjects include, but are not limited to, the following:
Account deactivation cross-check implementation (system vs. billing vs. network provider)Athena Data Connection (ADC) implementation as subscription system of record LoJack Mexico, TRACKER UK, & K-12 Solutions integrations
Network provider management; Recurring subscriptions reportingOperations Planning merge with Business OperationsServing as Operations Analysis & Network Provider Management representative on cross functional teams, as assigned Qualifications

Must Haves

Hard SkillsProficiency in the following desktop and web-based applications, platforms, and tools:Excel and / or Power BIOutlookPowerPointSharePoint / OnedriveWordSoft Skills
Attention to detailExcellent organizational skillsOutstanding work ethicSelf-motivator with ability to multi-task and manage multiple responsibilities without supervisionWillingness and ability to learn

Strong Pluses

Hard Skills
Either 2 years of experience or working toward a Bachelor's degree involving Data AnalyticsSome technical knowledge with PCs, phones, and GPSSome coding background, specific to Python, JSON, Regex, etc.Some knowledge/general experience interacting with SQL databases and SQL queries Soft Skills
Ability to adapt and thrive in a fast paced environmentGood team player with ability to successfully work in a matrix environment with other functions and departments in the organization and ability to build internal and external positive rapportPositive attitude and excellent interpersonal skillsStrong communication (written and oral) skills

If you are a motivated and qualified individual with an interest in the Internet of Things domain, we want to speak with you. Interviews are occurring this week and next, so apply now if interested.

 

#LI-JN1

Market Minimum USD $56,846.00/Yr. Market Maximum USD $97,450.00/Yr.