The Operations Analyst plays a crucial role in supporting the core data management and business operational functions within Sponsored Programs. This position collaborates with internal teams, including Pre-Award, Contracting, Awards, Subawards, and Post-Award. The primary mission is to provide exceptional customer service both internally and externally. This role manages the hub of communications in Sponsored Programs from faculty, administrators, and our sponsors, triaging hundreds of critical communications daily to ensure proposal deadlines are met, and award review is being facilitated. This office handles time-sensitive, deadline-driven work daily. This role provides data management services for the Operations team, including quality-assuring data for our monthly, quarterly, and annual institutional reporting. This role is the backbone that ensures SP teams are supported in their critical responsibilities and can serve as backup for Award Maintenance Associates.