Job Title

Operations Analyst

Job Description Summary

Position supports a Major Financial Client in New York. The position will be responsible for the process within the globally managed portfolio of mission critical offices and branch offices locations. The Operation Analyst (OA) will coordinate with other Analysts to ensure global coverage of mechanical and electrical infrastructures supporting these locations. (OA) assures execution of program processes and management frameworks.

Position requires excellent written and verbal communication, organization, and interpersonal skills. In addition an extensive knowledge of facilities monitoring systems, computer software applications (including all products in the Microsoft Office Suite) is required. Must be able to use sound judgement and discretion and must demonstrate the highest levels of professionalism and initiative to drive the organizational process. Must be able to initiate and complete projects independently, accurately and often under deadline pressure. Must have the ability to process, prioritize, assign and follow-up on requests.

Job Description

PRINCIPAL RESPONSIBILITIES

The Global Operations Center (GOC) is staffed regionally in accordance with global coverage requirements. The operation coordinates with its partner region to assure 24x7 coverage.Represent the client's real estate presence with (GOC) command center. Coordinate activities with Group Operations & Technology Office(GOTO) counterparts to assure constant and informed global support.  Access all available notification tools and devices that support Mission Critical Facilities (MCF) environments including building management systems (BMS), electrical power monitoring systems (EPMS), Environet and available facilities/colocation dashboards.During an incident, verify that regional real estate teams are engaged in remediation efforts. Initiate notifications, prompt updates and where required distribute updates to incidents.   Manage updates to and assure that programs activities follow the incident & escalation framework.Assure that risks, problems and events resulting from incidents are identified and followed by regions.Assure that associated documentation related to MCF Operations is current, accurate and available.During service impacting data center events, organize conference bridges and assure coordination between GOTO and real estate group.

KNOWLEDGE AND EXPERIENCE

Preferred four year degree from accredited university/collage with degree in Engineering, Information Management or Engineering Management.  Three years' experience in information/engineering management, command or operations center or closely related fields with good references. Proficiency of Building Management Systems and remote monitoring systems.  Excellent written and verbal communication skills.Ability to consistently develop accurate periodic reports, under client defined critical deadlines.Time management, multi-tasking, and organization skills with strong attention to detail.Self-starter and must be able to work in a fast paced, high volume environment.Off hour and weekend availability is a requirement to manage the 24 x 7 process.

PHYSICAL CONDITIONS

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $27.80 - $32.70

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”