Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, Health Plans, Inc. is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you. What we do HPI is unique. A respected industry leader that’s been serving customers for over 40 years, we’re known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide. There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission. What you’ll do The IS Operations Analyst II requires a broad range of troubleshooting and analytical skills to assess, build, diagnose and remediate daily, weekly, and monthly automated processes and issues. The IS Operations Analyst II role serves as an escalation point for the IS Operations Analyst team helping to triage, remediate and train team members. The individual in this position is responsible for communicating directly with the IS Operations manager on any open issues or escalations. Critical thinking and problem solving are core areas of focus for the IS Operations Analyst II position. Competencies in written policies, objectives and operations procedures are key functions of this role. The individual in this position is responsible for the application of general processes and procedures necessary to securely manage and troubleshoot end user systems while performing light maintenance on server systems. In addition to technical analysis, this individual will be expected to make recommendations and develop solutions for the automation of processes utilizing a variety of solutions. Effective communication, ticket management, a willingness to learn, and training are core competencies of this position. In this role, you’ll also: + Develop and document production processes for application batch cycles, data transmissions and online products supported by the IS Operations Team. + Serve as an escalation point for daily, weekly, monthly operational automated tasks and other process issues. This duty is performed approximately 35% of the time. + File transfer management and EDI failure remediation are key expectations with a focus on evaluation, troubleshooting and remediation of daily issues and problems. This duty is performed weekly about 20% of the time. + Document processes, procedures, and changes within the IS Operations environment. This includes process inventory, schedules and potential changes to existing policies and procedures. This duty is performed weekly, about 15% of the time. + Plan meetings and collaborative discussions with other departments within the organization. This duty is performed weekly, about 20% of the time. + Provide administrative task functions specific to forms, spreadsheets, calendaring, time entry and structured efficiencies. This duty is performed weekly, about 5% of the time. + Support IS Operation Analyst team members regarding schedules, reports, outstanding issues, and approvals. + Provide issue resolution support to IS Operations Analysts, business partners and customers. + Act as a liaison with 3rd parties, regarding schedules, processes, products, and quantities. + Analyze production and quality control to detect and correct problems. Raise improvement opportunities to IS Operations manager. + Support IS Operations staff with code promotion as needed, release management as needed and configuration management processes. + Maintains availability for cross-training in the effective use of tools and resources associated to technology made available to members of the Infrastructure, Application Development, and Enterprise Analytics teams. + Applies system analysis techniques and procedures to reinforce secure, automated solutions. + Keeps IS Operations Manager abreast of the state of applications and key systems using automated reports and monitoring solutions. + Trains and mentors IS Operations Analyst I staff on processes, documentation, and issue resolution. + Serves as a Backup to the IS Operations Manager for Change Control. Work Schedule: + Standard hours are Monday through Friday, 8:30 AM to 5:00 PM EST. + Flexibility is required, as the role will occasionally involve working beyond 40 hours per week to address business needs. + Participation in an on-call rotating schedule is required, with responsibilities for providing support outside normal business hours to ensure system availability. What you bring + Bachelors in Information Technology or a related field, plus 4 years IT experience. Alternatively, 8 years of equivalent IT experience in place of a degree. + Healthcare or Third-Party Administrator (TPA) IT experience and professional certification preferred. + Microsoft SQL / T-SQL proficiency. + HelpSystems GoAnyWhere Managed File Transfer advanced experience or other. Managed File Transfer / Scheduling Software advanced experience. + Proficiency in using Microsoft programs (Word, Excel, PowerPoint). + Excellent oral and written communication skills. + Exceptional customer service, and interpersonal skills. + Effective problem-solving and influencing skills. + Strong organizational, self-motivation, and decision-making skills. + Ability to manage multiple priorities in a fast-paced environment. + Ability to work independently and collaboratively, as needed. Why choose us? + Our space is a reflection of who we are—innovative, open and collaborative. + Love to get creative? We do too. Brainstorm in one of our team break-out rooms. + We think feeling your best is an important factor in producing great work, so we embrace a “smart casual” dress code and work at ergonomic desks. + Need to reenergize? Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms. + We offer our employees flexible work arrangements including remote and hybrid options (depending on the position). + We’re a people-first company and value giving back to our community. Ask us about our RISE Committee & and volunteer opportunities. Benefits We care about you and believe the greatest gift you can give yourself, your family, and the world is a healthy you! We offer a comprehensive and competitive benefits package to help you lead a happy, healthy life. Check out some of the benefits we offer to our employees: + Medical, Dental and Vision Coverage + Prescription Drug Coverage + Fitness Reimbursement Benefit + Tobacco Cessation Program + Employee Assistance Program + Flexible Spending Account & Health Savings Account + 401(k) and Profit-Sharing Plan + Quarterly Bonuses + Generous Paid-Time Off + Volunteer Days + Education Assistance & Professional Development Opportunities + ….and much much more! So, think you want to join the HPI team? We hope to hear from you! You can read more about us at hpitpa.com/about-us/careers/ EEO/AA/M/F/Vet/Disability Employer