Job DescriptionOverview:The Operation Analyst/Supervisor will be responsible for database management and data analysis of all required reports and information needed to meet contract requirements. This position will also oversee road service through communication with Operators and provide customer support to passengers. We are looking for an experienced and qualified operational professional with a strong background in data analytics.  We are proud to offer these great benefits: Wage is $24.77 / HR Attractive benefits package, including 401(k) with company contribution, medical, dental and vision Paid Vacation Responsibilities Using features of the scheduling software, VDS, or similar, to create reports as neededCreate, test, and validate reports to ensure their continued smooth functioning Gather, maintain, and develop daily, weekly performance dashboards (weighted scorecards, metrics tracking) & analyticsManaging multiple databases which includes data entry, data editing and data analysisCreating daily, weekly and monthly reportsAcquiring data from secondary data sources and creating and maintaining databasesPerform root cause analytics to proactively identify issues and escalation for resolution, including performance analysis in all operational areasWorking with the Assistant General Manager on the data collection of contract compliance requirementsSupervises all vehicle operators to ensure proper scheduling of runs and efficient staffing of every route.Provides leadership to build and maintain a strong team through effective communication, appraisal, training, and coaching.Performs all vehicle operator safety evaluation ride checks, investigates and responds to situations, helps resolve operational issues and assists with transit passengers as necessary.Other duties as required.QualificationsEducation: (Preferred) Completed degree or working towards a degree in computer sciences, information management, transportation or logisticsMust be at least 21 years old with a high school diploma, GED or equivalent2 or more years of relevant leadership experience  Commercial Driving License with passenger and airbrake endorsementsExcellent communication skills with ability to read maps, interpret transit operating rules and policies.  Ability to pass a DOT physical examination, including a background and a drug test   Skills and Knowledge Required:  Experience and understanding of working in a database platformStrong analytical skills with the ability to collect, organize, analyze and disseminate information with attention to detail and accuracyMust have advanced skills in the following programs.Excel – Creating and using Pivot tables, Macros, spreadsheet manipulationAccess – Creating databases, writing queries, proficient in SQLOutlook, Word and PowerPointPhysical Requirements: Must be able to work shifts or flexible work schedules as needed.Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear. Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds.50% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations. Must be able to work in extreme heat and cold and in a damp environment with moderate noise.About Transdev:  Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com     Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. Drug-free workplace    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.    California applicants:  PleaseClick Herefor CA Employee Privacy Policy.