Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Why should you join the Government Services team?
Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD) and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems.
Want to learn more about Government Services? Check us out on our platform:
https://www.wwt.com/government-services
What will you be doing?
As an Operations & Support Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a TS/SCI cleared Operations & Support Engineer joining our team to support our intelligence customer in Springfield, VA.
RESPONSIBILITIES:
Supports existing regional staff located onsite to ensure applications and services running on-premise are functioning as expected. Serves as Tier 3 CONUS operations support to address technical issues or high impact incidents in conjunction with regional staff and leads. Captures "Lessons Learned" from incidents in the form of after action items providing feedback to the development team for fixes or enhancements while also maintaining a living set of playbooks to assist in future remediation that Tier 1 & 2 team members can utilize. Communicates across teams when an incident requires input and/or resolution from externals (ex. Application Owners, Networking, IDAM Providers)