Purpose

Operations Assistant is responsible for providing administrative support to Senior Level Executives. The Operations Assistant works in partnership and joint accountability with other team members to achieve Neighborcare Health’s Mission, Guiding Principles, and goals. This role will provide data analysis for primary care including interpreting data, analyzing results, developing and implementing reporting tools. 

 Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program
 

Key responsibilities: 

Data Analysis and Reporting 

Conducts data analysis for primary care including interpreting data, analyzing results, developing, and implementing reporting tools.  Summarizes and describes data results to executives and core leaders in a way that they use to inform operational decisions.   Acquires/extracts meaningful data from raw data sources and summarizes, validates and tabulates aggregate data in a meaningful format for monthly reporting.   Analyze data to identify trends, patterns, and insights relevant to the health center’s operations. 

Operations Support 

Serve as a strategic analytic resource.  Partner with operational leaders to assist with annual budgets and data informed reports.  Develop effective and supportive relationships with internal and external contacts.  Supports development, creation and organization of policies, procedures and various manuals and ensures appropriate distribution.  Responsible for leading projects as directed. 

Executive Administrative Support 

Provide administrative support for the executive such as maintaining executive's calendar, planning and scheduling meetings, compose correspondence and minutes and create and maintain various reports.  Prepare meeting materials and presentations, compose and assemble agenda items, coordinate schedules and any special arrangements required.  Maintain confidentiality on all organizational and personnel matters. Compose and prepare confidential correspondence, reports, and other complex documents.  Develop and present regular reports to management and stakeholders

 

KEY SKILLS, KNOWLEDGE, & ABILITIES

Required for this job: 

Knowledge of and skill in the use of computers and a variety of software programs.  Proficient in Microsoft Office applications, Outlook, Word, Excel.  Proficient with analytical software and data graphics using programs such as DOMO, SQL, and Epic, including ability to survey, develop, evaluate and provide metric analysis.  Demonstrates advanced quantitative skills and analytical abilities to interpret complex data for strategic projects, clinical use and business decision-making.  Participates in cross-functional teams with experts from various departments.  Ability to meet deadlines and ensure accuracy of information.  Strong visualization and data management skills  Excellent analytical and problem-solving skills  Exercise independent judgment and make appropriate decisions.  Ability to meet and comply with HIPAA/Confidentiality policies and procedures.  Ability to demonstrate excellent verbal and written communication skills.  Ability to address executive needs.  Ability to work independently.  Has a high level of attention to detail with the ability to multitask and prioritize.  Ability to demonstrate predictable, reliable, and timely attendance.  Enjoy working at the top of their scope and partnering with other team members.   Embrace change and practices direct communication.   Ability to work with individuals of varying ethnicities, socio-economic levels, cultures, and sexual orientations. 

EDUCATION

Required: Bachelor's Degree

Required: Degree in related field or comparable years of experience

Preferred: Degree in healthcare administration or related field or comparable years of experience

Years of Relevant Experience Required:

2-years progressive administrative experience working with data in an ambulatory or a primary care setting  4-years of work experience in a healthcare setting 

 Years of Relevant Experience Preferred:

2-years executive level administrative experience  4-years experience working with data 

Our Mission
The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments
 Our service commitments were created by staff members, leaders, board members and patients.  We use these as a guide and expectation for how we treat our patients and each other.  You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

 

Serving patients Serving each other A warm welcome Caring Respect Working together Trusting Relationship

 

About us
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community.  

Compensation   

The wage range for this position is minimum $71,052.80 to $96,553.60 maximum.     Compensation will be determined based on years of relevant experience.