TITLE: Operations Assistant (UWM Shuttle/Contract Services)
POSITION SUMMARY
Has onsite responsibility for administrative and operational activities to comply with federal, state and DOT requirements regarding scheduling drivers and safety. Organizes paperwork and filing, maintains records and logs, payroll preparation and utilizes software systems for operational purposes. Carries out working plans and systems for UWM Shuttle Services, and other requested transportation that contributes to safe, on-time and consistent service to businesses and the general public.
KEY RESULT AREAS
Work with Point Staff members for new work as it arises, and contract work already in system.Develop and maintain positive relationships with contract officials and contract work personnel, as well as the General Public. Learn and understand the in’s/out’s of our UWM shuttle service, and be able to assist drivers in learning routes.Learn the procedures and responsibilities of scheduling, order taking, pricing/billing, charges and follow up.Prepare paperwork appropriately filling in as assigned.Learn the duties of the radio dispatcher and perform the duties including responding to customer calls and completing the paperwork appropriately.Fill in driving contracted bus routes, charters, and shuttle routes as assigned.Learn the opening/closing procedures for the operation.Learn the duties of the dispatch office including insuring key control and dispatch board, assigning drivers, check-in and check-out procedures, correct use of forms and filling-in as assigned.Learn the responsibilities of supervision for lot duty and fill-in as needed.Learn software programs.Learn and perform crash investigations, follow up procedures and assist Safety department. Learn functions, procedures, and responsibilities of Human Resources, Customer Service, Fleet, and Recruitment departments as they relate to operations.Learn payroll procedure and safety compliance procedures.Maintain confidentiality when handling all operations and administrative files.Be professional in attitude, appearance, and communication skills and able to maintain confidentiality.GENERAL QUALIFICATIONS:
Strong organizational and communication skills, written and verbal. Detail oriented including documentations skills.Valid Wisconsin Driver’s License. Obtain within 30 days of employment and maintain a commercial driver’s license with the necessary endorsements.Able to work effectively and well with diverse groups of people, teamwork.A strong working knowledge of computers and ability to learn new software programs. Must obtain a Wisconsin Class B CDL with Passenger (P) endorsement (training will be provided) within 90 days of hire.
DESIRED QUALIFICATIONS
Prior experience in transportation industry.Associate Degree in Related industry or equivalent work experience Intermediate knowledge and experience with MS Word and Excel
We Go the Extra Mile!
EOE of Minorities/Females/Vets/Disability