As an Operations Assistant Manager at the Arkansas Passport Center, you'll be at the forefront of our operations, directly reporting to the Operations Manager. You'll play a key role in organizing, directing, and coordinating the planning and production of all contract support activities for our Book Personalization Facility. Your efforts will ensure smooth and efficient operations across all contractor-staffed positions, driving our success forward.
This position is located in Hot Springs, AR.
- In coordination with the Operations Manager, provides daily feedback on workflow and future projections to the senior Government personnel at the Facility.
- Supports the Operations Manager in providing studies and evaluations for Department of State.
- Must demonstrate excellent communications skills with all levels of management and interfaces with Government Personnel.
- In coordination with the Operations Managers, implements the Management Plan and Corporate Quality Control policies to effectively direct contract support activities to ensure satisfactory conformance with contract provisions and performance metrics.
- In coordination with the Operations Manager, assigns, schedules, and reviews work of supervisory staff.
- Supports the Operations Manager in interpreting policies, purposes, and goals of the organization for subordinates and the monitoring of contractual expenditures budgets.
- Supports the development and maintenance of succinct reporting methodology to ensure the Government personnel, Contracting Officer, and CA/PPT headquarters are informed of contractual performance.
- Minimum of ten (10) years of progressive management experience in a tangible goods production environment.
- Minimum of seven (7) years of management/supervisory experience at a company or facility of the size and scope of the Book Personalization Facilities.
- Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
- Ability to work independently.
- Able to lift and carry 35lb, boxes and/or equipment.
- Strong English communication skills, both oral and written is required.
- Requires strong knowledge of budgets, estimates at complete and projections.
- Ability to define problems, collect and analyze data, establish facts and propose solutions is required.
- Requires knowledge of principles involved in strategic planning, resource allocation, human resources, leadership, service delivery methods, and coordination of people and resources.
- Knowledge of principles and processes for providing excellent customer services is required. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have the ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities, schedules and budgets.
- Requires excellent organizational and time management skills.
- Expert computer skills, specifically in Microsoft Word, Excel, Access, Project and PowerPoint is required.
- Ability to successfully complete a Background Investigation to include: 50 State Criminal, Education and Employment. Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
- Possession of an INTERIM SECRET security clearance is required to begin employment.
- Ability to maintain a SECRET security clearance is required for continued employment.
- US Citizenship is required
Desired qualifications/non-essential skills required:
- An advanced degree in a related field
- Experience in working with the Government
- Experience in training and writing documentation
- Experience in managing a seasonal/temporary work force
- Four (4) years’ experience in an automated environment
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $77,200.00 - $120,000.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
Due to the nature of this government contract, US Citizenship is required.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.