Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. As an Operations Associate on the Marketplace Health team, you will be the central point of contact ensuring smooth processes, data accuracy, and team effectiveness. You’ll manage and train a team focused on sourcing and matching each RFP to best-fit vendors, work closely with the Marketplace Health associates, collaborate with cross-functional teams (including Sales and Customer Success), and drive continuous improvements to our supplier sourcing workflows. This is an excellent opportunity for someone with a keen eye for operational excellence, strong communication and training skills, and an interest in the hospitality or travel industry. In This Role, You Will: Team Management & Training - You’ll manage and train a team focused on sourcing and matching each RFP to best-fit vendors, ensuring they meet performance and quality standards. - Develop and refine training programs to continually improve team performance. - Process & Workflow Improvements - Identify opportunities to optimize sourcing workflows, including outreach audits, feedback loops, and AI/matching enhancements. - Implement new processes or refine existing ones to improve efficiency and accuracy. Data Management - Oversee and maintain data integrity and software integration points across the Marketplace Health team. - Manage data transfer for Marketplace Health - Monitor RFP (Request for Proposal) tracking, ensuring timely and accurate updates. - Cross-Departmental Collaboration - Serve as a liaison between Marketplace Health and other internal teams (Sales, Customer Success, Product) to address sourcing questions and facilitate process improvements. - Provide feedback and training tools to end users, ensuring consistent and effective adoption of new processes. - Planner Partnership Support - Assist in managing planner partnerships, serving as a point of contact for any sourcing-related questions or needs. Operational Projects - Support assorted operations projects and initiatives as needed. - Provide insights and recommendations to leadership to drive overall Marketplace Health effectiveness. Here's What You Need: - 6+ Months experience at a tech company or start up environment. - Experience in the hospitality industry is a plus. - Experienced with Excel, Google Sheets, or similar spreadsheet software. - Some experience with: A CRM software, a workflow management software and / or Business Intelligence software. We are not able to offer sponsorship for this position Physical Demands