Event Ticket Governance, a group within Global Supplier Services, manages and supports the firm’s Sports & Entertainment Marketing teams with oversight and controls; operational processes and procedures; policies and technology surrounding sports and entertainment tickets used by the firm for client entertainment and marketing purposes.  

As an Operations Associate in the Event Ticket Governance team within the Chief Administrative Office, you’ll be responsible for executing operational and controls activities that reduce the firm’s exposure to risk of reputational harm or financial losses. You will partner with various internal and external stakeholders across the globe to ensure seamless and controlled execution of ticketed events. Stakeholders include all lines of businesses, external vendors, and internal compliance, anti-corruption, tax, marketing and human resources departments. Eventually you will use the knowledge, experience and relationships acquired within the team to suggest opportunities for value creation, process improvements, and improvements to the employee experience, contributing towards driving the strategy and vision for the team.

Job Responsibilities:

Execute regular operational and controls activities such as uploading tickets, configuring tickets, completing maker/checker reviews, triggering Alteryx workflows, producing and distributing reports, and administering access. Audit, investigate, and remediate data errors on a monthly basis.  Escalate issues to the Business or Technology Leads in a timely manner. Provide extended ticketed and event support for special events (such as US Open Tennis and Rolex Shanghai Masters), new market expansions and acquisitions. Advocate for the governance program and for a strong controlled environment by owning and refining policies and user guides, providing training, and playing an Build and maintain stakeholder relationships and provide customer support.  Analyze data to identify markets with low ticket utilization. Partner with stakeholders to implement initiatives that increase utilization, recoup costs, and create value in the relevant markets. Analyze data to identify trends in behaviours. Use behavioural analysis to implement process improvements, system enhancements, and changes to training and user guides. Collaborate with the Product Delivery Manager, the Change Management Manager, and the Event Tickets vendor to manage book of works for applications/systems, operational processes and procedures, and compliance or audit inquiries. Support/lead enhancements, change requests, and open issues including leading meetings, sharing the agenda and minutes, tracking tasks through to completion.  Support/lead change management efforts including stakeholder engagement, requirements gathering, user testing, and drafting communications. 

Required Qualifications, Capabilities and Skills:

3+ years of experience in controls or operations in any business.  Intermediate experience using Microsoft Excel, including full knowledge of how to use pivot tables, charts & graphs, VLOOKUP, COUNTIF, SUMIF, INDEX, MATCH and IF/OR/AND formulas.  Passionate about a range of global events, such as major league sports, international tennis, concerts, theatre, etc.   Exceptional organizational skills including diligent task and issue management, and strong attention to detail.  Excellent ability to work in a high paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Excellent ability to hold others and self-accountable Good ability to be resourceful, to self-motivate, and learn independently. Good ability to be proactive in take responsibility for tasks, projects, issues, and meeting deadlines, with minimal supervision. Good ability to write clear and concise written communications.  Be a team player who can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives.