Job Summary

Job Description

What is the opportunity?

As an Operations Associate III in the Voluntary Corporate Actions team, you will provide analysis, processing, and customer service support for exception-based complex and/or highly specialized Operation’s processes. Incumbent will review, verify, and record data into technology systems supporting department processes. Incumbent will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

What will you do?

Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation’s departmentAccurately review, verify, and/or record data into technology supporting department processesUnderstand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific roleLiaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participantsAddress escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department proceduresReduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as requiredTrain and act as a resource for other Operation’s team membersPerform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2+ year of job-related experienceProficient computer skills in Microsoft-based products including Word, Excel and OutlookAbility to communicate effectively, both verbally and in writing; having an ability to demonstrate strong analytical, mathematical, exception-based processing skillsAbility to understand and meet business daily support needs on an ongoing basis and work efficiently and accurately on exception based complex and/or highly specialized processes with minimal supervisionStrong customer service, organizational skills, attention to detail and confidentiality; Demonstrated self-directedness in researching, analyzing, and solving problems

Nice-to-have

4-year degree from an accredited university in business, finance or related field1+ year business, finance, customer service and/or accounting/bookkeeping experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilities  Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-10-15

Application Deadline:

2024-11-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.