Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere! Overview: Providing our clients with exceptional service is the foundation of our business. As the Operations (Billing) Manager, you will lead Veritext billing operations for the Midwest region, focusing on KPIs to manage productivity and quality while leading a team of direct reports. What you'll do: + Lead a team of direct reports, providing guidance, coaching, and performance feedback to foster professional growth and development. + Contribute to people-related initiatives, including recruiting, engaging, and retaining top talent. + Contribute to overall Billing team initiatives primarily through guiding and directing team members + Balance workload among a team through managing queues and delegating work to team members + Collaborate with Team Lead and Specialist to ensure that departmental training materials are current, effective, and utilized + Collaborate with Supervisor, Team Lead and Specialist to ensure teams are performing at the highest level, including proposing creative solutions for functional, people and project related issues + Analyze and discuss monthly revenue/COGS performance + Understand financial implications of vendor assignments as it relates to specific jobs and escalate to management when questions arise, low GP or another oddity + Maximize revenue and gross profit by analyzing invoices, trends, and product/services + Analyze client billing rates as necessary and make recommendations for changes where needed + Act as an escalation point for resolving complex client issues and inquiries, demonstrating effective problem-solving skills and a commitment to client satisfaction. + Lead and/or contribute to regional level and team projects as directed by Operations Director. + Work collaboratively with Veritext colleagues, exhibiting Veritext Values + Support organizational initiatives including DEI and Sustainability and serve as an ambassador of key business priorities and objectives; translate objectives to individual team + Embrace and foster a work environment that supports a safe environment that aligns to Company philosophy regarding workplace violence prevention and safety + Engage in learning and development initiatives that foster growth and development as a people leader Who you are: + 5+ years of relevant experience + Bachelor’s degree in business, finance or related field or equivalent combination of education and experience + Proficiency in MS Office required, intermediate to advanced Excel + Proficiency in relevant financial software packages and applications + Must possess excellent written and verbal communication skills + Customer service oriented with strong interpersonal skills + Dedicated leader with the ability to respond to requests promptly and accurately + Must be detail-oriented, organized and be able to multi-task + Proactive and motivated with strong problem solving and follow up skills + Must possess excellent management skills with the proven ability to coach, develop and lead a team Benefits: + Competitive compensation and total rewards package + Comprehensive medical, dental and vision insurance + Hybrid work structure (two days in the office, three days working remotely) + Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) + Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) + Matched 401(k) to help you save for your future + Pet insurance to help your pet(s) live a long and happy life + Flexible Spending Accounts (healthcare, dependent care, transit & parking) + Company-paid life insurance as well as short-term and long-term disability insurance + Learning and development opportunities to advance both personally and professionally + Veritext Summer Camp – a fun-filled culture building and learning experience + Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! Compensation Disclaimer: The compensation range noted above represents the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range. Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.