Primary contact for store teams and Loss Prevention teams as it relates to fraud activity and significant events. You will be responsible for but not limited to providing support to field loss prevention associates along with other store teams, developing cases with local Law Enforcement to resolve Organized Retail Crime, answering incoming associate calls to assist with shoplifting apprehensions or significant event, researching fraudulent activity, advising partners on fraud patterns and behaviors, and analyzing data and summarizing results.

SHIFT

ACCOUNTABILITIES

Assist stores, both Loss Prevention and Store Management, with CCTV surveillance and apprehension of suspected shoplifters

Review and disposition events which could negatively impact overall business, i.e. weather, fires, and other significant events

Subject matter expert surrounding shoplifter behaviors and Kohl’s apprehension guidelines

Guide store associates in proper actions regarding potential fraud or loss

Independently identify incidents of associate fraud and theft activity thru data analyst and other investigative sources 

Answer calls from alarm monitoring center and making appropriate decisions on alarm disposition

Handling incoming store calls for suspected credit card fraud

Making follow up calls to potential credit card fraud victims

Assess shoplifting patterns and techniques to identify organized retail crime activity

Work closing with a multitude of law enforcement agencies

Active monitoring of at risk store locations

Develop and follow up on BOLO alerts 

Provide updated information related to store closings

Communicate effectively verbally and written with leadership and store teams

QUALIFICATIONS

REQUIRED:

High School diploma or equivalent 

Assertive and persuasive

Extreme multi tasker

Attention to detail

Quick decision maker

PREFERRED:

Experience in shoplifting apprehensions, fraud investigations and retail store operations

Working knowledge of Microsoft and Google applications 

Ability to analyze data and summarize results

Prior retail loss Prevention experience

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SPECIAL REQUIREMENTS

Ability to work a flexible schedule to include nights and weekends as needed