Operations Command Center Manager Job ID 191494 Posted 06-Nov-2024 Service line Advisory Segment Role type Full-time Areas of Interest Building Management, Property Management Location(s) Manhattan - New York - United States of America, New York - New York - United States of America, New York City - New York - United States of America _Are you ready to start an exciting career with CBRE?_ **About The Role:** The WTC Operations Command Center (OCC) Manager will be responsible for managing day-to-day operations inside the command center requiring 24/7/365 supervision and 8 direct reports. This position requires an understanding of incident response, property and facility management, operations management, customer service, and fire life safety. This role is tasked with leading multiple sub-teams to implement daily property operations functions while being responsible for the high-volume customer communication plan. This position will oversee the timely identification, deployment, sustainment, and recovery of operational resources for emergency & operational requirements and special event support. Additionally, the position will be supervise the handling of quality controls to ensure communication requirements meet quality standards, using performance metrics for trends analysis and presentation. The ideal candidate is a high motivated, quality conscious, self-starter with experience in operations, command centers, and/or mission control centers. The candidate must possess excellent written & verbal communication skills, and the shown ability to lead under stressful situations. Must be willing to work nights, weekends, and holidays, as required. **What You'll Do:** Manage, plan, coordinate, monitor, direct, and evaluate the work of the OCC staff (8 functional teams). Coordinate the deployment and recovering of resources during emergencies, incidents, & special events. Deploy appropriate resources to mitigate incidents relating to engineering, electrical, and maintenance concerns. Collaborate with all appropriate business units, shareholders, and partners on incident response & mitigation. Consistently exceed established Command Center key performance indicators (KPI’s), metrics, & requirements. Author day to day post orders, policies, and operational procedures, including training and routine exercises. Regularly author incident reports, weather reports, email notifications, impact statements, and daily shift reports. Work with asset & software such as MAXIMO; ensures incidents are properly recorded. **What You'll Need:** + To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. + A complete four-year degree is required. + Completion and certifications in FEMA Incident Management Systems and National Incident Management System + Experience using asset and incident management software to record incidents and measure trends and statistics. + Solid understanding of Fire/Life Safety procedures & policies for a commercial or residential facility is required. + Must have 6+ years supervisory experience including the ability to plan, prioritize, and assign tasks to employees. + Must have 8+ years proven experience in property management, operations, or government operations. + Strong computer knowledge of the MS Office Suite (Excel, PowerPoint, Outlook, Word), social media, & Maximo. + Strong communication skills with an ability to relay incident details professionally, concisely, and accurately. + Highly motivated, quality driven self-starter who requires little to no supervision and promotes teamwork. **Why CBRE?** When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry. Our culture is built on our RISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive. Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity! **Equal Pay Disclaimer** CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum base salary for theOperations Command Center Manageris $150,000 annually, and the maximum base salary for theOperations Command Center Manageris $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401k, dental insurance, health insurance, life insurance, and vision insurance. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)