Operations Consultant - Global Specialized Credit Ops Chicago, Illinois **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **Line of Business Job Description:** Operations Consultant/Documentation Administrator is responsible for independently coordinate preparation and review of loan/lease documentation, funding and set-up on system of record for Leasing and Equipment Finance within Global Operations. **Job Description:** This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. **Responsibilities:** + Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment + Advises on projects and directs activities of a team related to special initiatives + Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function + Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control + Identifies and recommends responsibilities and accountabilities for key programs/projects **Line of Business Responsibilities:** + Independently coordinate preparation and review of loan/lease documentation, funding and set-up on system of record + Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner + Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties and ensuring that responses to customers are prompt, professional and courteous + Interface on a daily basis with underwriters, portfolio managers, customers and other internal business partners + Update Exceptions Tracking System for receipt of lease/loan monitoring requirements + Interface with Records Administration to assure proper routing and scanning of documents + Exception escalation/reporting/resolution in conjunction with Credit Team and external business partners + Utilization and review of a variety of systems and reporting tools that are required in the support of all above-mentioned tasks + Special projects as required **Required Qualifications:** + Lending documentation experience. + Highly proficient in Word and Excel + Detailed oriented and strong ability to multi-task in a fast paced environment + Self-starter with excellent verbal, written and people skills **Desired Qualifications** : + Knowledge of the Uniform Commercial Code + Knowledge of motor vehicle titles + Knowledge of commercial Insurance + Knowledge of Supertrump, and T-Value **Skills** : + Customer and Client Focus + Problem Solving + Risk Management + Adaptability + Attention to Detail + Collaboration + Critical Thinking + Issue Management + Analytical Thinking + Decision Making + Oral Communications + Presentation Skills **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.