Salary: $43,000.00 / yr to $48,000.00 / yr
Schedule: Four 10-hour shifts. Tuesday - Friday 9:00am to 7:00pm
At Groups, the Operations Coordinator has a vital role in ensuring smooth day-to-day operations for our offices and members. They will work closely with local leadership to provide support to the clinical and medical teams. The OperationsCoordinator will organize group schedules, and coordinate communication between members and other staff on their care team as well as cross-functional partners. This role will be responsible for maintaining member records within an EMR, managing appointment schedules, and assisting members with any concerns or questions regarding but not limited to, prescriptions, scheduling, and community resources. The Operations Coordinator will also interact with members in a group setting. The Operations Coordinator reports to an Associate Operations Supervisor, an Operations Supervisor, or the Operations Director, depending on the state.
ResponsibilitiesEssential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Maintain a professional and organized office appearanceWelcome all visitors and members entering the officeDeliver outstanding customer service to members, visitors, and community stakeholders through in-person interactions, phone calls, or video conferencingSupports members of the care team with engaging members in services Troubleshoot member issues related to their treatment, including but not limited to scheduling, pharmacy concerns, prescription issues, care coordinationAct within the scope of authority granted, ensuring adherence to regulatory requirements and professional standardsManage office phone calls, respond to member texts and voicemails, and address emails promptlyAssist counselors in managing member flow during in-person or virtual group meetings, including check-in/out, payment collection, and collection/interpretation of drug screensConduct engagement outreach to membersAssist members in finding resources within the communitySupport members with care coordination needs, included, but not limited to, connecting with other local community resourcesCollaborate with medical providers to coordinate schedules and address member needsUpdate and maintain accurate member demographics and appointment information within the EMRElectronically request, send, file member forms and handle in-person form processing when required, including but not limited to Releases of Information and Care Coordination documents Coordinate the processing of prior authorizationsAct as a liaison between members and local pharmacies to ensure seamless access to medicationEnsure the availability of Urine Drug Screen supplies within the office and coordinate shipping to members when necessaryCoordinate medication counts and document the requests and outcomesComplete Health & Safety tasks, including, but not limited to: Emergency Drill Simulations, maintaining logs, and coordinate fire extinguisher inspections monthly Run and assist in monitoring the PDMP for state compliance and adherence to group policies and Procedures Maintain a caseload of 150-200 membersOther Duties and Responsibilities:
Proactively engage in community outreach activitiesDistribute brochures, flyers, and written materials to community stakeholdersOther duties as assigned QualificationsKnowledge, Skills, and Abilities:
Ability to manage and prioritize tasks efficiently and optimize productivityProficient in managing multiple tasksStrong attention to detail and ability to manage confidential and highly sensitive informationStrong written and verbal communication skillsAbility to effectively convey information to care team members, group members, cross-functional partners, and stakeholdersAdaptability by being flexible to change, willing to learn new tools and processes, and handle unexpected situations wellAbility to problem solve independently and as part of a teamExceptional customer service skillsFamiliarity with Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challengesAbility to use discretion and work independently under general supervisionAbility to understand and adhere to the Professional Code of ConductQualifications & Requirements:
Highschool diploma required2 years of relevant experience preferredHealthcare, retail, administration, or hospitality experience preferredAbility to work eveningsExperience working with Electronic Medical Record (EMR) systems Access to reliable internet and telephone services, specifically 50M download and 10M upload package or higher as well as a strong WiFi signal if working from a remote locationMust meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, and CPR/Basic First Aid#INDHP
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