POSITION SUMMARY 

The Operations Coordinator performs basic-to-intermediate level operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers.  With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center.  Specific responsibilities will vary depending upon the type of assignment. 

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, executing non-standardized activities related to carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles 

Monitors task boards and assigned email accounts to respond to customer and carrier requests 

Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures 

Follows through on customer or carrier requests to ensure satisfaction.  Escalates questions or requests when necessary 

Validates and ensures the accuracy of load data in systems according to CHR and customer standards 

Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

High School diploma or GED  

Minimum 1 year of experience as an Associate Operations Coordinator  

Ability to work evenings and/or weekends (select roles only) 

For external postings only: Minimum two years’ call center customer service or transportation/logistics experience.  

Preferred: 

Bachelor’s degree from an accredited college or university 

Proficient in Microsoft Office Suite of programs 

Previous customer service experience in a call center or similar environment  

Demonstrated communication, prioritization, and time management skills  

Prior work experience that required attention to detail and accuracy 

Values a diverse and inclusive work environment  

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.