Operations Coordinator Job ID 198406 Posted 31-Dec-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative Location(s) Cardiff - Wales - United Kingdom of Great Britain and Northern Ireland The role: **Operation Coordinator** The purpose of the Operation Coordinator is to support our Regional Operation Managers and their team of Area Operation Managers. This is a demanding role and requires a strong-willed person who’s able to work under pressure and deal with colleagues at all levels. Key responsibilities are as follows: Provide operational support to the Regional Operation Manager (ROM) and their direct management team (Area Operation Managers, AOMs) including. + Customer contact both internal and external + Managing meeting and room bookings + Assisting with the creation of monthly contract reports and quarterly review documents + Provide administrative assistance to the wider team to ensure the collaborative development of the business, effective team working, and support to colleagues + Preparing and issuing predefined reports and presentations for both internal and external customers to deadlines to the highest standards + Taking minutes and actions at Regional and Area operation manager meetings or AOM team meetings + Management of the training matrix + Management of P1 and MOP to support the team + Daily Performance reporting to support each AOM/ROM + Support with P2-P6 overdue tasks as requested by AOM/ROM + Creation of documents to support both AOM and ROM + Raise web quotes and obtain quotations for the region + Govern the webquote process to ensure submission is to client expectation + Tracking team holiday and sickness Person Specification: + Good education expected, which will include an English and Math’s qualification as minimum + Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint + Experience of using Dynamic and MS project is an advantage + Excellent relationship building skills + Ability to work under pressure and to strict deadlines + Must be detail conscious, accurate and methodical in approach with strong organisational and communication skills + Organised, able to prioritise and deliver within high pressure, business critical environments + Able to work systematically and use own initiative, often working on more than one task at any given time + Calm manner, able to work under pressure and against rapidly changing demands and priorities + Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required + Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations. Our mission: To build a world-class business through exceptional service and exceptional people CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)