WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

Generous Paid time off Personal and Sick Days Health insurance and health reimbursement account  Dental and vision plans Flexible spending account AFLAC supplemental insurance Dependent Care Spending Account Commuter Transit and Parking Account Working Advantage- Employee Perks 401(k) retirement plan Life insurance Employee Assistance Program Monthly trainings and career development plans

JOB SUMMARY

The Shelter Operations Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations, ensuring residents' adherence to program rules, and maintaining a secure and supportive environment. The Operations Coordinator (OC) also conducts regular team meetings and manages administrative tasks critical to the program's success. This includes supervision of the shift supervisors and residential aides.

Pay: $62,400 annual salary.

FSLA: Exempt. Not eligible for overtime.

Schedule: 9am-5pm Monday-Wednesday & Friday. Thursdays 1pm-9pm with 24 hours /7days a week on call. 

Location: Gowanus/Park Slope, Brooklyn NY

 

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

           These duties are essential and specific to the successful implementation of this position.

The OC is responsible for team management and performance tracking. Conduct regular one-on-one meetings with team members to review performance, set goals, and provide constructive feedback. Update performance goals, accomplishments, notes, and feedback in the Paycom system on a consistent basis, typically weekly or bi-weekly. In charge of overall operational compliance. Monitor and enforce residents' adherence to program rules and regulations, fostering a safe and respectful living environment. Ensure operations staff complete required housekeeping activities, maintaining cleanliness and organization within the facility. Manage the sign-in and sign-out process for residents, maintaining accurate records of their whereabouts. The OC is responsible for overseeing safety and emergency preparedness. Implement and regularly review safety and evacuation procedures to ensure residents' well-being in the event of an emergency. Stay updated on safety protocols and regulations, ensuring the shelter is compliant with relevant standards. Oversee and participate in residents' daily activities, including mealtime, recreation, and educational pursuits, as directed by program staff. Provide guidance, support, and instruction to residents as needed, promoting a positive and productive atmosphere. Oversees mealtime, recreation, educational activities, and participates in residents’ supervision and instruction as needed and as directed by the program staff. Prepares periodic reports, makes recommendations to program staff as needed.            

Administrative and Supervision Functions

Collaborate with program leadership to establish and maintain efficient administrative procedures. Assist in the coordination of staff schedules and ensure adequate coverage for all shifts. Contribute to the recruitment, training, and supervision of shelter staff, fostering a cohesive and effective team. Participate in regular meetings with program leadership to discuss operational strategies, share insights, and offer suggestions for process improvements. Assist in the development and implementation of administrative policies, guidelines, and protocols to ensure consistent and efficient operations. Help create and maintain a centralized repository of administrative documents, forms, and templates for easy access by staff. Address scheduling conflicts or gaps by proactively communicating with team members and making necessary adjustments. Provide timely communication to staff regarding their assigned shifts, ensuring that all shifts are adequately covered, and staff members are well-informed.