Job Posting **Overview** The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients. **Responsibilities** Pre Work-Creation + Compile store lists, target lists and product lists. + ­Obtain project billing codes and fulfillment identification numbers. + ­Create project information documents and train Field Support agents. + ­Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes. Work-Creation + ­Load projects into Axis , according to established rules and guidelines. Post Work-Creation + ­ Monitor field execution and take appropriate actions to ensure quality work is completed on time. + ­ Communicate verbally and in writing with Field associates and internal team members. + ­ Pull reports from Axis or SSRS. + ­ Assist with the invoicing process. **Qualifications** + Strong communication and interpersonal skills. + Effective at developing and maintaining working relationships across teams. + Able to manage multiple priorities under tight deadlines. + Able to prioritize conflicting demands and organize time. + Good problem-resolution skills. **_Performance Metrics_** + Scorecard metrics for project loading, QA, and invoicing. **_Education_** **:** High school graduate. Four year college degree preferred. **_Experience_** **:** Retail experience preferred. **_Physical Demands_** **:** Ability to perform essential duties and responsibilities in an office environment. **_Specific Skills_** **:** Proficient in Microsoft Office applications with intermediate to advanced Excel skills required. **_Specialized Knowledge, License, etc.:_** None **_Supervisory Responsibilities_** **:** None **_Working Conditions_** **:** Office Environment. **_Travel Requirements_** **:** Occasional local travel; no overnight stays. **_Language Skills:_** English is the primary language skill. CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.